Michelle Hornbuckle
Reno
Summary
Dynamic Customer Service Representative with a proven track record at Holabird Western Americana, excelling in conflict resolution and relationship building. Recognized for enhancing customer loyalty through personalized solutions and effective communication. Skilled in Microsoft Excel and adept at managing high-stress situations, fostering a collaborative team environment.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Holabird Western Americana
Reno, NV
10.2020 - 01.2026
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Provided product knowledge and recommendations to enhance customer satisfaction and loyalty.
- Assisted in training new staff on customer service protocols and company policies.
- Implemented feedback mechanisms to gather insights for improving service quality and responsiveness.
- Coordinated with various departments to resolve complex customer concerns effectively.
- Mentored junior team members, fostering a collaborative environment to enhance overall performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
No Degree -
TMCC/UNR
RenoHigh School Diploma -
Reno High School
Reno06-1992
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Documentation
- Administrative support
Timeline
Customer Service Representative
Holabird Western Americana
10.2020 - 01.2026
No Degree -
TMCC/UNR
High School Diploma -
Reno High School