Madelyn Armistead
Leland,NC
Summary
Adept at fostering customer satisfaction and team performance, I excelled as a Team Lead at Mannkind Brewing, leveraging skills in hospitality, trend tracking, and complaint resolution. Demonstrated flexibility and dependability across roles, enhancing service outcomes and employee engagement. Proficient in performance monitoring and work assignment delegation, I consistently drive positive results and innovative solutions.
Overview
9
9
years of professional experience
Work History
Team Lead
Mannkind Brewing
Leland, NC
02.2023 - Current
- Developed and implemented beer selection strategies to maximize customer satisfaction.
- Ensured compliance with company policies and procedures throughout the team.
- Provided support to junior staff during peak periods of workloads.
- Managed administrative tasks such as scheduling shifts, assigning duties, and maintaining records.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained up-to-date knowledge of local attractions and events to suggest activities to customers.
Server
Stoked Restaurant
Carolina Beach, NC
06.2022 - 02.2023
- Resolved guest complaints promptly in a professional manner while maintaining high standards of hospitality.
- Informed customers of daily specials and menu changes.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Brought food and beverages to the table in a timely manner.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
Bartender
Okatie Ale House
Bluffton, SC
01.2020 - 02.2022
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
Server
Snapper Jacks On Folly Beach Official
Folly Beach, SC
03.2019 - 11.2020
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
Truffles Cafe
Hilton Head Island, SC
03.2018 - 12.2018
- Demonstrated advanced wine knowledge to assist guests with tasting choices.
- Took orders for food and beverages in a professional manner.
Sales Associate
Jamaican Me Crazy
Hilton Head Island, SC
05.2016 - 09.2018
- Processed payments from customers utilizing cash register systems accurately and efficiently.
- Tracked sales records for inventory restocking purposes.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
May River High Schoool
Bluffton06-2019
Skills
- Hospitality and Professionalism
- Work assignment delegation
- Performance monitoring
- Trend tracking
- Complaint resolution
- Employee engagement
- Dependable and Responsible
- Flexible and Adaptable
Timeline
Team Lead
Mannkind Brewing
02.2023 - Current
Server
Stoked Restaurant
06.2022 - 02.2023
Bartender
Okatie Ale House
01.2020 - 02.2022
Server
Snapper Jacks On Folly Beach Official
03.2019 - 11.2020
Server
Truffles Cafe
03.2018 - 12.2018
Sales Associate
Jamaican Me Crazy
05.2016 - 09.2018
High School Diploma -
May River High Schoool
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