Maddie Keller
Reno,NV
Summary
Adept Customer Service Representative from Carson City Motorsports, excelling in critical thinking and professional interactions. Demonstrated exceptional problem-solving abilities and computer proficiency, leading to improved customer satisfaction rates and streamlined inventory management.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Carson City Motorsports
05.2019 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Damonte Ranch High School
Reno, NV06.2023
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Data Entry
- Computer Proficiency
- Office equipment proficiency
- Paperwork Processing
- Microsoft Word
- Microsoft PowerPoint
Accomplishments
- Achieved the rank of Life Scout through effectively managing the troop and excelling in practical skills.
- Completed basic firearms training by demonstrating accuracy and efficiency in a multitude of different high and low intensity scenarios.
Timeline
Customer Service Representative
Carson City Motorsports
05.2019 - 07.2022
High School Diploma -
Damonte Ranch High School