Maddie McLean
Carrollton,TX
Summary
An IT professional who is enthusiastic about creating web applications and designs that are visually stunning and efficient for end users. Enjoy providing support to teams, accepting new challenges, and strive to create accessible and affordable education platforms for learners.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Web Developer -Student Worker
Manchester Little League
2500 N River Rd, Manchester, NH 03106
08.2024 - Current
- Designed software to create and edit graphics, layouts, and illustrations.
- Provided consultation for digital platforms, web host services and migration.
- Managed multiple projects, prioritize deadlines, and maintain a high standard of quality.
- Presented 4 interior page designs and participated in feedback sessions, incorporating constructive criticism into work.
- Collaborated closely with team members to understand project requirements.
Student Success Coach
Louisiana State University
Baton Rouge, USA
03.2022 - Current
- Developed digital content to improve communication framework and increased Spring 2024 retention yields to 95%
- Designed templates via Google Drive which increased five team members CRM, LMS user efficiency
- Utilized strategic planning skills to identify and address barriers to student success, resulting in enhanced user satisfaction
- Initiated the design and completion for self registration guide and visual content to improve student engagement and academic success
- Trained 12 new hires on Salesforce database management which enabled the coaches to manage students populations and increased the teams annual metrics by 90%
Course Coordinator
ICC Online Academy
2441-Q Old Fort Pkwy #394 Murfreesboro, TN 37128
01.2018 - 04.2020
- Trained six new instructors which enabled team to collaborate with a vision and to create a culture of connectedness in ICC Online Academy
- Incorporated office hours into Schoology system and increased user experience for students and instructors
- Designed course framework modalities with Google Documents and MS Excel to produce streamlined course user experience for 200 students
- Integrated online learning office hours for students and increased course completion rates 90%
- Collaborated with director and suggested revisions to increase business administration processes, such onboarding instructors, managing reports, and collaborating on projects with academy director
Education
Masters of Science - Information Technology; software development
Southern New Hampshire University
2500 N River Rd, Manchester, NH 0310606.2025
Bachelor of Liberal Arts - Cultural Studies
University of Houston
4302 University Dr, Houston, TX 7700412.2019
Skills
- JavaScript
- Python
- HTML5
- CSS
- React
- Bootstrap
- Nodejs
- SQL
- Business Analysis
- Software Design
- UML Diagrams
- Agile Project Management
- Product Innovation
- Leadership
- Team Coordinator
Accomplishments
- Trained and onboarded 16 team members for LSU and ICC Academy which enabled employees to meet department KPI goals.
- Developed digital content to improve admit to enrolled process which increased Spring 2024 retention yields to 95% at LSU Online.
- Designed course framework modalities with Google Documents and MS Excel to produce streamlined course user experience for 200 students at ICC Academy.
- Resolved retention barriers by providing educational and technical support during student learning journeys resulting in enhanced user satisfaction.
Initiated the design and completion for self registration guide and visual content to improve student engagement and
academic success - Manage multiple projects, prioritize deadlines, and maintain a high standard of quality at Manchester Little League.
Certification
- Managing Up, LSUOCE T&D, 07/2024
- Delegating Smart, LSUOCE T&D, 07/2024
- Difficult Conversations, LSUOCE T&D, 07/2022
- Database Management, LSUOCE T&D, 02/2023
- Delegating Tasks, LSUOCE T&D, 03/2023
- Trends & Pathways, LSUOCE T&D, 03/2023
- Salesforce Lighting, LSUOCE T&D, 05/2023
- Tier 3 Data Analytics, LSUOCE T&D, 01/2024
- Data Literacy, LSUOCE
Awards
Innovation and Creativity Award, Award highlights a team member who brings fresh ideas and creativity to the team. The award celebrates a team member that innovates creative solutions to new or existing problems or has significantly improved processes, systems, operations, or outcomes., 06/2024
Languages
French
Limited Working
Timeline
Web Developer -Student Worker
Manchester Little League
08.2024 - Current
Student Success Coach
Louisiana State University
03.2022 - Current
Course Coordinator
ICC Online Academy
01.2018 - 04.2020
Masters of Science - Information Technology; software development
Southern New Hampshire University
Bachelor of Liberal Arts - Cultural Studies
University of Houston