Maddie Schmidt
New Prague,MN
Summary
Dedicated restaurant manager with a strong track record in high-pressure environments. Expertise in team management, effective communication, and ensuring operational efficiency. Committed to fostering team morale and delivering exceptional customer satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Restaurant Manager
Raising Cane's
Lakeville, MN
08.2022 - Current
- Adapted to high-pressure situations in busy workplace, maintaining service quality and team morale
- Applied critical thinking to resolve issues efficiently during operations
- Implemented communication strategies with team members and supervisors to enhance operational efficiency
- Communicated with crew and fellow managers to ensure smooth operations and team cohesion
- Managed cash handling and end-of-shift office tasks
- Oversaw labor counting procedures
Server/Food Runner
Wilds Golf Club
05.2022 - 07.2025
- Anticipated and addressed customers' needs to enhance overall dining experience
- Cultivated strong reputation for delivering prompt, accurate service to enhance customer satisfaction
- Responded swiftly to changing demands in a fast-paced environment to maintain service quality
- Communicated effectively with team members
- Maintained cleanliness and organization in work area
- Followed food safety protocols to ensure safe handling of ingredients
- Problem-solved and thought on my feet
Barista and Cashier
Caribou Coffee
Savage, MN
09.2024 - 05.2025
- Provided exceptional customer service
- Ensured accurate cash handling during transactions
- Operated effectively in high-pressure situations to meet customer demands
- Upheld cleanliness and organization standards to enhance customer experience
- Managed inventory and restocked supplies regularly
- Executed food safety protocols to guarantee customer health and compliance
Golf Cart Attendant
Ridges at Sand Creek
Jordan, MN
04.2021 - 10.2023
- Prepared golf carts for member use and ensured cleanliness.
- Maintained and cleaned golf carts and driving range, ensuring optimal equipment readiness for guest enjoyment
- Assisted guests with loading and unloading equipment from carts.
- Provided friendly customer service and addressed guest inquiries promptly.
- Provided attentive service to meet guest needs, enhancing overall customer satisfaction throughout course
Hostess
Texas Roadhouse
Shakopee, MN
11.2021 - 04.2022
- Directed guests to their tables, ensuring efficient seating and minimal wait times
- Facilitated large group seating arrangements, enhancing guest experience for group events
- Managed customer requests promptly, ensuring high satisfaction among guests
- Scheduled reservations to enhance table turnover and streamline guest flow
- Answered telephone inquiries, providing accurate information and excellent customer service
- Oversaw training of new employees, facilitating effective onboarding and team integration
Education
High School diploma -
Prior Lake High School
Prior Lake, MN06-2023
Skills
- Food service leadership
- Hospitality management
- Operational efficiency and quality management
- Strategic planning and budgeting
- Event coordination and guest services
- Client relations and communication
- Customer interaction and satisfaction
- Food safety and compliance
- Cash reconciliation and data entry
- High-volume supervision
- Training and development strategies
- Delegation and team management
- Schedule management and time management
- Computer operation and Microsoft Outlook
- Forecasting and problem-solving skills
- Equipment maintenance and oversight
- Interpersonal communication and conflict resolution
- Coaching practices
- Team collaboration
- Coaching and mentoring practices
Certification
- ServSafe, 06/24, 06/29
- Driver's License
Languages
English
Timeline
Barista and Cashier
Caribou Coffee
09.2024 - 05.2025
Restaurant Manager
Raising Cane's
08.2022 - Current
Server/Food Runner
Wilds Golf Club
05.2022 - 07.2025
Hostess
Texas Roadhouse
11.2021 - 04.2022
Golf Cart Attendant
Ridges at Sand Creek
04.2021 - 10.2023
High School diploma -
Prior Lake High School