Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maddie Stiles

Tonawanda

Summary

Proven in fast-paced environments, adept at managing multiple tasks with a focus on maintaining cleanliness and ensuring food safety. At Tim Hortons, I enhanced customer satisfaction through efficient service, demonstrating strong problem-solving abilities and teamwork. Skilled in cash handling and known for patience and empathy, I consistently foster positive customer relationships.

Friendly and attentive with knack for quick and efficient service that leaves customers satisfied. Understands importance of accuracy and speed, utilizing strong communication and multitasking abilities. Dedicated to creating seamless and positive experience for each customer.

Overview

4
4
years of professional experience

Work History

Drive Thru Operator

Tim Hortons
07.2024 - Current
  • Addressed customer concerns promptly, effectively resolving issues to maintain customer loyalty.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or timeliness of service delivery.
  • Implemented inventory control measures to minimize waste and maintain adequate stock levels for optimal operation efficiency.
  • Collaborated with team members to ensure a smooth workflow during peak hours, reducing wait times.
  • Provided friendly service that encouraged repeat visits from satisfied customers, fostering long-term relationships.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of food items, meeting high quality standards.
  • Maintained cleanliness of the drive-thru area, promoting a positive image of the establishment.
  • Enhanced customer satisfaction by providing fast and efficient drive-thru service.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.

Food Service Worker

Moes Southwestern Grill
05.2023 - 07.2024
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Learned other teammates' work tasks to train as backup.
  • Conducted daily equipment checks to ensure operational efficiency.
  • Demonstrated knowledge of menu items and corresponding ingredients.

Food Service Worker

TEDS
02.2021 - 05.2023
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.

Education

High School Diploma - High School

Kenmore East High School
Tonawanda, NY
06.2024

Skills

  • Patience and empathy
  • Cleanliness standards
  • Food safety awareness
  • Cash handling expertise
  • Complaint handling
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Friendly and outgoing
  • Excellent communication

Timeline

Drive Thru Operator

Tim Hortons
07.2024 - Current

Food Service Worker

Moes Southwestern Grill
05.2023 - 07.2024

Food Service Worker

TEDS
02.2021 - 05.2023

High School Diploma - High School

Kenmore East High School
Maddie Stiles