Madelyn Zins
Charleston,SC
Summary
Hospitality and Tourism Management student at the College of Charleston with experience in hospitality sales, guest relations, and customer service. Interested in hospitality operations and continuing to build experience in sales, service, and the business side of hospitality.
Overview
1
1
Certification
6
6
years of professional experience
Work History
In-House Marketing Intern
Travel + Leisure Co. - Club Wyndham
Newport, RI
05.2026 - 08.2026
- Achieved the highest non-owner conversion rate at my site for three consecutive months
- Booked qualified guests for resort tours while strengthening my sales, communication, and relationship-building skills
- Promoted resort walk-and-talk opportunities and matched incentives to each guest’s interests
- Built relationships with resort guests and owners while creating a welcoming guest experience
- Worked closely with the marketing and sales team during the busy summer season
Retail Associate
Monelle
Newport, RI
10.2022 - 10.2026
- Provided personalized customer service and helped clients find items based on their needs and preferences
- Built relationships with customers in a fast-paced boutique environment
- Helped maintain store presentation and organization
- Supported in-store events and promotions and worked with the team on daily store operations
Hostess/Busser/Food Runner
Midtown Oyster Bar
Newport, RI
04.2021 - 09.2022
- Greeted and seated guests in a high-volume restaurant and created a welcoming first impression
- Managed wait times and seating to help maintain efficient service
- Supported front-of-house operations and worked with the team to create a positive guest experience
Retail Associate
Sloane Boutique
Charleston, SC
09.2025 - Current
- Assisted in opening new Charleston location, managing store setup and organization
- Styled customers based on needs and preferences, guiding them to suitable pieces
- Create a welcoming environment by connecting with customers and providing personalized service
- Supported daily store operations, collaborating with team in fast-paced environment
Education
Bachelor of Science - Hospitality and Tourism Management
College of Charleston
Charleston, SC05-2028
Skills
- Hotel Operations
- Sales
- Relationship Building
- Customer Relations
- Communication
- Salesforce Sales Cloud
- Microsoft Excel
Certification
- Cvent Student Certification (2026-2028)
- Cvent Supplier Network Certification (2026-2028)
- Microsoft Excel Certification (2026-2031)
Timeline
In-House Marketing Intern
Travel + Leisure Co. - Club Wyndham
05.2026 - 08.2026
Retail Associate
Sloane Boutique
09.2025 - Current
Retail Associate
Monelle
10.2022 - 10.2026
Hostess/Busser/Food Runner
Midtown Oyster Bar
04.2021 - 09.2022
Bachelor of Science - Hospitality and Tourism Management
College of Charleston