Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Madeline Fragel

Cary,NC

Summary

Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of history, architecture and events. Customer-focused tour guide with enthusiastic goals. Outgoing personality with tireless patience dealing with members of public.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Activities Guide

The Resort at Paws Up
04.2023 - 09.2023
  • Built personal relationships with guests to promote positive experiences.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.

Correctional Officer

NDCS
12.2022 - 04.2023
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Observed behavior of residents individually and in groups.
  • Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
  • Assisted in development of procedures and policies to maintain peace and order in facility.
  • Interviewed inmates to obtain information and assess needs.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Built solid relationships with staff and residents to keep institution safe and secure.

Executive Assistant

Alpha Mortgage
06.2022 - 12.2022
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.

Daycare Assistant

KinderCare Learning Centers
02.2022 - 06.2022
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Planned and implemented crafts and other activities to spark interest and enhance development.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Promoted learning and social development through structured and unstructured playtime.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Monitored children's activities to verify safety and wellbeing.
  • Implemented daily routines and activities to stimulate and engage children.
  • Encouraged children's emotional and social development.
  • Provided support and guidance to children in conflict resolution.

Bartender

Gippers Bar and Grill
09.2021 - 02.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Recreation Assistant

B.A.S.H
04.2021 - 09.2021
  • Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
  • Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
  • Discussed safety and maintenance concerns with supervisor for remediation.
  • Performed light custodial duties to provide clean and inviting facilities.
  • Maintained order among participants and spectators to enforce conduct rules conformance.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Transported and escorted program participants to and from activities and on field trips.
  • Implemented and developed programs to promote physical fitness, teamwork and healthy living.

Nanny

Confidental Company
10.2020 - 03.2021
  • Provided a welcoming, child-friendly environment, which encouraged social and emotional development
  • Cared for children aged 2 & 3
  • Supervised and ensured toddler's and infant's safety
  • Coordinated essential educational programming with children
  • Prepared nutritious meals
  • Helped children with bath time.

Water Sports Rental Agent/Instructor

Aramark
01.2020 - 05.2020
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
  • Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
  • Screened customers by checking credit, employment and rental history to protect property owner investments.
  • Handled insurance and liability issues by coordinating with insurance companies and managing claims.
  • Managed multiple tasks in high-volume environment.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Determined clients' needs and helped select appropriate rentals fulfilling requirements.

Welder

MATCOR AUTOMOTIVE
09.2019 - 11.2019
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Inspected welds and checked critical measurements to meet specifications.
  • Fabricated shop parts directly from blueprints.
  • Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
  • Prepared welding equipment to perform advanced welding work.
  • Utilized blueprints and diagrams to compare finished products against design specifications.
  • Salvaged and rebuilt parts to achieve cost savings and reduce waste.
  • Developed welding processes to improve coherence, accuracy and precision of welds.
  • Maintained safety by wearing protective equipment, staying alert and following procedures.
  • Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
  • Inspected pieces for defects, measured, and checked with straightedges or templates for compliance with specifications.
  • Completed projects safely by closely monitoring conditions when lighting torches and using tools.

Sales Associate

Blue Sky Rentals
06.2017 - 09.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Associate of Arts - Criminal Justice

Wake Technical Community College
Raleigh, NC
05.2025

Certificate - Welding

Georgia Trade School
Acworth, GA
01.2019

High school diploma -

Traverse City High School
Traverse City, MI
05.2016

Skills

  • Customer Satisfaction
  • Customer Support
  • Operational Efficiency
  • Crisis Situations
  • Positive Reinforcement Strategies
  • Active Learning
  • Customer Needs Assessments
  • Customer Service Process Improvement
  • Social Perceptiveness
  • Cross-Cultural Communications
  • Customer Relations
  • Student Engagement
  • Company Standards

Certification

  • AWS certified in 3G SMAW and 3G & 4G FCAW
  • Pharmacy Technician Certification
  • PTCB Certification
  • CPR Certification
  • Child Development Certificate

Personal Information

Relocation: Anywhere

Timeline

Activities Guide

The Resort at Paws Up
04.2023 - 09.2023

Correctional Officer

NDCS
12.2022 - 04.2023

Executive Assistant

Alpha Mortgage
06.2022 - 12.2022

Daycare Assistant

KinderCare Learning Centers
02.2022 - 06.2022

Bartender

Gippers Bar and Grill
09.2021 - 02.2022

Recreation Assistant

B.A.S.H
04.2021 - 09.2021

Nanny

Confidental Company
10.2020 - 03.2021

Water Sports Rental Agent/Instructor

Aramark
01.2020 - 05.2020

Welder

MATCOR AUTOMOTIVE
09.2019 - 11.2019

Sales Associate

Blue Sky Rentals
06.2017 - 09.2017

Associate of Arts - Criminal Justice

Wake Technical Community College

Certificate - Welding

Georgia Trade School

High school diploma -

Traverse City High School

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Madeline Fragel