Madison Jones
Washington,DC
Summary
Customer service focused job seeker looking to obtain a position that offers professional growth and allows me to utilize my interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Olive Garden Restaurant
Martinsburg, WV
10.2023 - 04.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Front of House Team Member
Chic-Fil-A
Ranson, WV
10.2022 - 08.2023
- Obtained food handlers certification
- Greeted and welcomed customers with enthusiasm
- Worked as cashier and prepared customer orders at counter and drive through
- Repeat orders to confirm accuracy
- Periodically check-in with customers who dined in, to confirm their needs were met
- Maintained cleanliness of dining area and counter
- Worked with urgency to provide fast service
Volunteer
Comcast Cares
Philadelphia, PA
01.2014 - 01.2017
- Cleaned neighborhood parks and churches
- Prepared food and shopped for disadvantaged families
- Used strong interpersonal skills to interact with others
Girl Scout
Girls Scouts Of America
Lansdowne, PA
09.2012 - 06.2015
- Participated in cookie sales
- Learned how to work both in groups and independently
- Participated in activities, science projects and community service
Education
High School Diploma -
Jefferson High School
Shenandoah Junction, WV05.2023
Skills
- Strong Communication
- Critical Thinking
- Active Listening
- Self-Motivated
- Dependable and Responsible
- Flexible and Adaptable
- Teamwork and Collaboration
- Problem-Solving
Timeline
Host
Olive Garden Restaurant
10.2023 - 04.2024
Front of House Team Member
Chic-Fil-A
10.2022 - 08.2023
Volunteer
Comcast Cares
01.2014 - 01.2017
Girl Scout
Girls Scouts Of America
09.2012 - 06.2015
High School Diploma -
Jefferson High School