Lynda Odusote
Roseville,MN
Summary
Positive, dedicated, and adaptable professional with an upbeat proactive attitude and ability to learn quickly. Eager to contribute to a dynamic team with a desire to take on new challenges and meet or exceed company goals. Strong work ethic, adaptability, and exceptional interpersonal skills. Experienced at working unsupervised effectively and efficiently via remote.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Host
Pets Are Inn
Saint Paul, Minnesota
05.2026 - 09.2026
- Ensured pets received quality care and attention while their owners were on vacation.
Elderly Caregiver
Self-employeed
Roseville, Minnesota
04.2025 - 02.2026
- Provided daily care for elderly family member in their home.
Customer Service Advocate
DailyPay
Minneapolis, MN
07.2021 - 02.2025
- Navigated clients through technical issues on app or website, activated and added bank and credit cards to accounts, assisted with instant and ACH direct deposit transfers, and explained transfer and earning report failures and cancellation processes.
- Managed complaints, processed fraud intake claims, and provided empathetic support to clients, empowering them during challenging situations.
Customer Service Care Line Lead
Alula (Covid Closure)
St. Paul, MN
05.2019 - 06.2020
- Overseen diversified groups of individuals to assemble life-saving products.
- Overseen pack-out of special client specific custom orders.
- Conducted final inspections to ensure compliance with customer specifications.
Production Supervisor
Big Print (Closed)
Minneapolis, MN
08.2016 - 04.2019
- Conducted daily meetings to ensure alignment on sales and customer service initiatives. communicating with Sales and Customer Service Representatives.
- First point of contact with walk-in customers, writing up order tickets for production.
- Assisting customer pick-ups, taking special need customers to the production area for inspection on color, clarity, and any other concerns or additions they may have.
Hand Bindery Supervisor
GLS
Brooklyn Park, MN
03.2014 - 08.2016
- Supervision of all perm/temp employees. Training Leads to be successful in over-exceeding production rates utilizing their leadership skills and strengths.
- Facilitated daily production meetings to discuss workflow and address issues. with Customer Service Rep's, Supervisors, and Managers.
- Made critical, on the spot, executive decisions when needed.
Kitting Line Lead
The Bernard Group (Dept. moved)
Chanhassen, MN
11.2013 - 03.2014
- Supervise and delegate tasks to make sure production line flowed smoothly and efficiently.
- Collaborating with customers during production, making changes to orders per their request.
- Organize and inspect product on kitting lines fulfilled by groups of diversified employees.
Assistant Kitting Supervisor
Ambassador Press
Minneapolis, MN
03.2012 - 11.2013
- Overseen Leads and diverse groups of temporary employees up to eighty people.
- Assign people into teams to complete the project using estimated production rates.
- Daily production meetings. Signing off jobs with customers on-site.
Finishing Technician
Immedia (Closed)
Minneapolis, MN
03.2008 - 11.2011
- Proficiently set-up and ran kitting lines maintaining efficient production flow to over-exceed that day's production rate.
- Doc. first article checks, following inspection and quality process and procedures.
- Volunteered Safety Committee Member. Lean Manufacturing training.
Education
Call Center Training - Customer Service
Twin Cities RISE
Minneapolis, MN07-2021
Graphic Arts Studies
St. Paul Tech. Vocational Institute
St. Paul, MNGeneral Studies/no Degree
Bemidji State University
Bemidji, MNDiploma -
Harding High School
St. Paul, MNSkills
- Customer Service Operations with inbound call efficiency handling 55-70 calls per shift, as well as chat and emails, some outbound calls
- Consistent KPI performance at exceeds level
- Experience with Zendesk, Five9, Jira, Observe, Zoom, CRM, Slack, as well as other SAP supportive software
- Critical thinking skills, problem-solving, and de-escalation skills through active listening
- Naturally empathetic person in nature, caring, patient, and love to help people
- Efficient, organized, detail oriented, and able to multitask
- Team player motivated
- Effective time management
- Very communicative, supportive, and work well collaborating with cross-functional teams
- Strong independent work ethic, following processes and company procedures
- Proven remote skills, able to work extremely well unsupervised
- Experience in diversity and cultural barriers
Certification
- Certificate for Team Training and Team Effectiveness Training.
Certificate of MN Apprenticeship Program – J-1 Journeyman Machine Operator.
Certificate in Effective Team Building, Statistical Process Methods, & the Deming Philosophy.
Bindery Relations Committee.
Timeline
Host
Pets Are Inn
05.2026 - 09.2026
Elderly Caregiver
Self-employeed
04.2025 - 02.2026
Customer Service Advocate
DailyPay
07.2021 - 02.2025
Customer Service Care Line Lead
Alula (Covid Closure)
05.2019 - 06.2020
Production Supervisor
Big Print (Closed)
08.2016 - 04.2019
Hand Bindery Supervisor
GLS
03.2014 - 08.2016
Kitting Line Lead
The Bernard Group (Dept. moved)
11.2013 - 03.2014
Assistant Kitting Supervisor
Ambassador Press
03.2012 - 11.2013
Finishing Technician
Immedia (Closed)
03.2008 - 11.2011
Call Center Training - Customer Service
Twin Cities RISE
Graphic Arts Studies
St. Paul Tech. Vocational Institute
General Studies/no Degree
Bemidji State University
Diploma -
Harding High School