Maddiline McNamer
Costa Mesa,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald's
700 W. Coast Hwy, Newport Beach, Ca
10.2020 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Secretary
C.I Automotive
Newport Blv Costa Mesa, CA
08.2018 - 10.2020
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Associate of Arts - Psychology
OCC
Fairview - Arlington, Costa Mesa, CA 9262611.2023
Skills
- Employee Relationships
- Billing and Payment Processing
- End Cap Placement
- Work Assignments
- Recruiting and Hiring
- Business Development and Planning
- Department Inspection
- Reading Comprehension
- Managing Cash Register
- Supervisory Abilities
- Verbal and Written Communication
- Scheduling and Coordinating
- Creative Solutions
- Team Meetings
- Motivational Leadership
- Plan Projects
- Customer Engagement
- Emergency Response
- Rules and Regulations
- Labor Negotiations
- Safety and Security
- Guest Satisfaction
- Departmental Activities
- Employee Coaching and Mentoring
- Staff Hiring and Retention
- Department Head
- Training and Development
- Administration and Reporting
Certification
- CM - Certified Manager Certification
- ServSafe Handler
- Premier Food Safety eFoodHandlers
- ServSafe Food safety Manager Training
Timeline
Department Manager
McDonald's
10.2020 - Current
Secretary
C.I Automotive
08.2018 - 10.2020
Associate of Arts - Psychology
OCC