Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maddiline McNamer

Costa Mesa,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Department Manager

McDonald's
10.2020 - Current
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Secretary

C.I Automotive
08.2018 - 10.2020
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Education

Associate of Arts - Psychology

OCC
Fairview - Arlington, Costa Mesa, CA 92626
11.2023

Skills

  • Employee Relationships
  • Billing and Payment Processing
  • End Cap Placement
  • Work Assignments
  • Recruiting and Hiring
  • Business Development and Planning
  • Department Inspection
  • Reading Comprehension
  • Managing Cash Register
  • Supervisory Abilities
  • Verbal and Written Communication
  • Scheduling and Coordinating
  • Creative Solutions
  • Team Meetings
  • Motivational Leadership
  • Plan Projects
  • Customer Engagement
  • Emergency Response
  • Rules and Regulations
  • Labor Negotiations
  • Safety and Security
  • Guest Satisfaction
  • Departmental Activities
  • Employee Coaching and Mentoring
  • Staff Hiring and Retention
  • Department Head
  • Training and Development
  • Administration and Reporting

Certification


  • CM - Certified Manager Certification
  • ServSafe Handler
  • Premier Food Safety eFoodHandlers
  • ServSafe Food safety Manager Training

Timeline

Department Manager

McDonald's
10.2020 - Current

Secretary

C.I Automotive
08.2018 - 10.2020

Associate of Arts - Psychology

OCC

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Maddiline McNamer