MADDISON CONNOLLY
Redding,CA
Summary
Motivated, passionate and detail-oriented recent graduate seeking an opportunity to develop clinical skills while contributing to team-oriented environment and looking forward to a successful career in patient care. Known for collaborative work with medical teams to deliver high-quality care and adapt to evolving patient needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Specialist
North American Mental Health Services
Redding, CA
02.2026 - Current
- Managed insurance claims processing, ensuring compliance with regulatory requirements and internal policies.
- Collaborated with mental health professionals to assess client needs and determine appropriate coverage options.
- Developed training materials for new staff on insurance protocols and best practices, enhancing team performance.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Analyzed complex client cases to identify coverage discrepancies and recommend resolutions to improve outcomes.
Patient Account Registrar
St. Mary's Regional Medical Center
Reno, NV
04.2025 - 08.2025
- Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Coordinated data entry for patient demographics into electronic health record systems, enhancing information accessibility.
- Implemented training sessions for new staff on registration protocols and software usage, fostering team development.
- Streamlined appointment scheduling procedures to improve patient flow and reduce wait times in the facility.
- Developed and maintained relationships with healthcare providers to facilitate smooth patient transitions and referrals.
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Oversaw adherence to privacy standards during patient interactions, ensuring confidentiality of sensitive information.
Care Aide | Nurse Apprentice | Patient Access Representative
Renown Regional Medical Center
Reno, NV
05.2021 - 08.2025
- Responsible for providing optimal patient care through data collection and contributing to the planning and implementation of neonatal, pediatric, adolescent, adult, and geriatric patients and families under the supervision of a Registered Nurse. Admitted patients to ER room ensured patient satisfaction, checked on insurance eligibility.
- Interviewing patients, gathering necessary information, and verifying insurance details to ensure accurate patient records and billing information. This role also involves communicating with various departments and utilizing computer systems to input and retrieve data.
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient assessments and documentation, promoting accurate health records.
- Administered medications as prescribed, monitoring patient responses to treatments.
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
- Maintained a clean and safe environment for patients by following infection control protocols and conducting regular safety checks.
Administrative Assistant
Mastercraft Hardwood
Reno, NV
03.2020 - 05.2021
- Responsibilities included administrative tasks such as filing, typing, copying, binding, scanning etc. Supported the team by performing tasks related to organization and strong communication.
- Coordinated office communications, streamlining information flow among departments.
- Managed scheduling for executives, ensuring efficient use of time and resources.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
Education
Bachelor of Science - Nursing
University of Nevada, Reno
Reno, NV05-2026
Associate of Science - Nursing
Carrington College
Reno, NV07-2025
Bachelor of Science - Public Health
University of Nevada, Reno
Reno, NV05-2021
Skills
- Team Player
- Communication
- Professionalism
- Leadership
- Critical Thinking
- Creative Problem Solving
- Adaptability
- Documentation skills
- Policy analysis
- Account management
- Reporting skills
- Customer service
Certification
- Licensed Register Nurse - 95456203
- BLS, American Heart Association - Exp. 2027
Timeline
Insurance Specialist
North American Mental Health Services
02.2026 - Current
Patient Account Registrar
St. Mary's Regional Medical Center
04.2025 - 08.2025
Care Aide | Nurse Apprentice | Patient Access Representative
Renown Regional Medical Center
05.2021 - 08.2025
Administrative Assistant
Mastercraft Hardwood
03.2020 - 05.2021
Bachelor of Science - Nursing
University of Nevada, Reno
Associate of Science - Nursing
Carrington College
Bachelor of Science - Public Health
University of Nevada, Reno