Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Shift Leader
Mamas Java
Nolensville, TENNESSEE
07.2018 - Current
Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Verified that cash drawers contained correct amounts of money during closing shifts.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Assisted in training new employees on shift operations.
Maintained an organized work environment by delegating tasks to staff as needed.
Analyzed sales data to identify trends and areas for improvement.
Resolved customer complaints promptly and professionally.
Monitored employee performance and provided feedback for improvement.
Delegated tasks to employees and monitored activities and task completion.
Supervised and led employees to maintain productivity and customer service levels.
Fostered a team-oriented environment to increase morale and productivity.
Education
Bachelor of Science - Cyber Security
Freed Hardeman University
Henderson, TN
05-2025
Skills
Problem solving
Employee training
Positive attitude
Flexible schedule
Conflict resolution
Equipment troubleshooting
Sales and upselling
Customer service
Team leadership
Affiliations
College Athlete
Musician
Producer
Barista
Accomplishments
Recognition for a 3.8 GPA (Cum Laude) in college
Finished AWS training for cloud security foundations