Maddison Key
Ottawa,KS
Summary
Dynamic professional with extensive experience in project coordination and internal management. Recognized for building strong teams and enhancing customer satisfaction through effective communication and conflict resolution strategies. Committed to delivering high-quality results with strong attention to detail and powerful work ethic.
Overview
6
6
years of professional experience
Work History
Account Coordinator
DH Pace
Olathe, KS
04.2025 - Current
- Coordinated communication between clients and internal teams to ensure project alignment.
- Assisted in managing schedules and timelines for various account projects.
- Maintained accurate records of client interactions and project updates in the system.
- Communicated and coordinated orders professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations.
- Negotiated with vendors and suppliers to meet project needs within budget constraints.
General Manager
Nagoya Steak & Sushi
Ottawa, KS
10.2023 - 02.2025
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with health regulations and safety standards in food preparation areas.
- Implemented training programs for new employees to enhance team performance.
- Tracked monthly sales to generate reports for business development planning.
Assistant Manager
Nagoya Steak & Sushi
Ottawa, KS
09.2022 - 10.2023
- Enhanced customer service protocols to improve client interactions and satisfaction.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Team Lead
Flynn Restaurant Group - Arby's
Ottawa, KS
06.2020 - 10.2023
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted upper management in setting achievable goals for the team, while monitoring progress toward them.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
BBA - Business Administration
Ottawa University
Ottawa, KS05-2027
Skills
- Project management
- Effective communication
- Customer service
- Employee training
- Team building
- Payroll administration
- Documentation and recordkeeping
- Team management
References
David Huang - Nagoya Steak & Sushi
Kitchen Manager
(225) 330-1576
Katrina Vestal - Flynn Restaurant Group - Arby's
General Manager
(785) 418-2936
Timeline
Account Coordinator
DH Pace
04.2025 - Current
General Manager
Nagoya Steak & Sushi
10.2023 - 02.2025
Assistant Manager
Nagoya Steak & Sushi
09.2022 - 10.2023
Team Lead
Flynn Restaurant Group - Arby's
06.2020 - 10.2023
BBA - Business Administration
Ottawa University