MaKayla Green
Ogden,UT
Summary
Detail-oriented Administrative Professional with over 5 years of experience in supporting business operations, sales, and customer service. Proven track record of enhancing office productivity and improving organizational procedures through effective project management and event coordination skills. Adept at developing marketing strategies and managing social media to increase brand visibility and sales. Committed to fostering positive relationships with clients, vendors, and team members through excellent communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Coordinator
TricorBraun
Ogden, UT
07.2022 - 01.2025
- Created and assembled displays to promote products at Trade Shows.
- Maintained accurate records of all sales and prospecting activities.
- Attended industry events such as conferences, seminars.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Assisted in developing promotional materials such as flyers, brochures.
- Developed key customer relationships to increase sales.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
- Coordinated special projects as assigned by management staff.
- Assisted with the development and implementation of marketing campaigns.
- Accurately recorded and tracked inventory levels in warehouse management system.
- Coordinated with vendors, customers, and other internal departments to ensure timely delivery of goods.
- Provided customer service support by responding to inquiries from customers regarding order status and shipment details.
- Processed returns efficiently according to company policies and procedures.
- Advised management on potential risks associated with certain purchasing decisions.
- Analyzed market trends in order to make informed purchasing decisions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Maintained confidentiality of client information at all times.
- Researched discrepancies between vendor invoices and purchase orders before making payments.
- Utilized problem solving skills to resolve customer issues in a timely manner.
- Contacted proper individuals when issues required escalation.
- Provided administrative support, including scheduling, email correspondence, and document preparation.
- Oversaw the production of marketing materials, ensuring adherence to brand guidelines.
- Utilized CRM software to track client interactions and project milestones.
- Maintained detailed records of client interactions, orders, and progress reports.
Owner/Operator
M . BRIELLE CUSTOMS
Ogden, UT
08.2023 - Current
- Managed promotional activities to boost business visibility on different social media channels resulting in generating sales revenue.
- Set pricing structures according to market analytics and emerging trends.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Executed basic accounting tasks, organized files, and managed client documentation.
- Utilized internal software system to schedule and manage customer appointments.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Oversaw event logistics, venue scheduling, and accommodations.
- Planned, coordinated, and executed special events.
- Selected décor and event materials fitting clients' requests and vision.
- Met with clients to discuss needs, service preferences, and special requests.
- Developed business plan and budget to maximize profitability.
- Created marketing strategies to drive revenue and increase brand visibility.
- Created designs for seasonal collections, researching trends and fabrics to inform design decisions.
- Attended trade shows to present new designs and gain insight into industry
- Evaluated competitors' products in order to stay abreast of current market conditions.
- Prepared detailed cost estimates based on labor costs, material costs, shipping expenses.
Legal Assistant
Jensen & Sullivan, LLC.
South Ogden, UT
03.2017 - 07.2022
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Handled telephone calls, meeting plans and conference organization requirements.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
- Drafted legal complaints, summons and interrogatories.
- Redacted confidential information from legal documents on case-by-case basis.
- Drafted motions, briefs and other legal documents.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Organized and prepared case exhibits and evidence for trial.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Observed privacy laws to prevent breaches and protect data.
- Organized and executed court calendar with daily cases and supervisor meetings.
- Drafted, received and tracked due diligence checklist.
- Scheduled, adjusted and changed appointments for two attorneys.
Administrative Assistant
Coldwell Banker Commercial Advisors
Salt Lake City, UT
01.2016 - 02.2017
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Updated details in company database by keying in customer contacts and delivery dates.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Directed customer communication to appropriate department personnel.
- Reviewed and suggested improvements for a diverse range of documentation, including interoffice correspondence, reports, and presentations.
- Managed client marketing strategies and product promotion campaigns.
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
- Implemented efficient project management techniques to successfully handle multiple assignments, ensuring on-time delivery and superior quality.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Education
Nail Technician License - Cosmetology
Davis Applied Technology College
Kaysville, UT02.2016
High School Diploma -
Bonneville High School
Ogden, UT05.2013
Some College (No Degree) -
Snow College
Ephraim, UTSkills
- Office management
- MS Office proficient
- Court reporting
- Travel and event coordination
- Legal research and writing
- Project management
- Database management
- Professional and mature
- Excel spreadsheets
- Proper phone etiquette
- Social media knowledge
- Administrative support specialist
- Meticulous attention to detail
- Understands grammer
- Account Management
- CRM Software
- Relationship Building
- Order Management
- Sales Support
- Administrative Management
- Inventory Management
- Vendor Management
- Travel Coordination
- Event Coordination
- Attention to Detail
- Customer Service
- Marketing Coordination
- Document evaluations
- Problem-solving skills
- Proofreading
- Planning and coordination
Certification
- Notary Public, State of Utah (2021-2025)
Timeline
Owner/Operator
M . BRIELLE CUSTOMS
08.2023 - Current
Account Coordinator
TricorBraun
07.2022 - 01.2025
Legal Assistant
Jensen & Sullivan, LLC.
03.2017 - 07.2022
Administrative Assistant
Coldwell Banker Commercial Advisors
01.2016 - 02.2017
Nail Technician License - Cosmetology
Davis Applied Technology College
High School Diploma -
Bonneville High School
Some College (No Degree) -
Snow College