MADDISON LEMON
Corinth
Summary
With over 15+ years of experience streamlining workflows in fast-paced banking and customer service. Recognized for optimizing internal systems to reduce costs and increase productivity. Dedicated to building positive, high-morale work environments through empathetic leadership and clear communication.
Overview
13
13
years of professional experience
Work History
Reconciliations Senior Specialist II
J.P. Morgan Chase
12.2021 - Current
- Obtain end-to-end understanding of assigned accounts, including related operations, GL entries, system interfaces, and transaction flow.
- Researched and resolved complex outstanding reconciling items and breaks to ensure accurate account reconciliation.
- Communicate with internal business partners to facilitate timely resolution of items.
- Identified and escalated problem items, trends, and exceptions in clearing standards to enhance resolution processes for business partners and management.
- Complete cross-training to provide backup for other reconcilers.
- Participated in project activities and User Acceptance Testing (UAT) to validate system changes and improvements.
- Ensure adherence to Corporate Accounting and departmental policies and procedures.
Transactions Specialist Trainer III
J.P. Morgan Chase
12.2019 - 12.2021
- Trained new and existing staff on transaction processing and regulatory compliance, resulting in improved staff readiness.
- Facilitated knowledge transfer on best practices and system usage, enhancing transaction accuracy and operational efficiency.
- Supported process improvements and quality assurance initiatives, contributing to overall service quality enhancement.
Transactions Specialist II
J.P. Morgan Chase
12.2018 - 12.2019
- Collaborated with cross-functional partners to process transactions accurately and ensure compliance with bank policies.
- Exercised sound judgment and integrity to safeguard the interests of company, clients, and customers.
- Follow all required procedures regarding Risk & Compliance / Code of Conduct.
- Certified in Scannables module; certified to work on specialty and sensitive accounts.
- Current journalist and editor for Dallas Monthly Newsletter.
Notary, Recording & Policy Agent
Paradise Settlement Services
12.2016 - 11.2018
- Managed daily title closings and signings; coordinated notarized documents with counties and states to facilitate seamless transactions.
- Ensured timely and accurate recording activities, maintaining compliance with regulations to uphold legal standards.
- Created mortgage policy documentation for lenders.
Lead Dispatch / Receptionist; Executive Assistant
Techvera
12.2012 - 12.2016
- Managed dispatch and reception for field technicians, handling technician calls and walk-ins to streamline service delivery.
- Coordinated scheduling and prioritized customer requests, supporting executive tasks to enhance operational flow.
- Provided walk-in computer repairs and customer support, leading to promotion to Executive Assistant.
Education
Education
North Central Texas College
Denton, TXBlinn Community College
Bryan, TXSNHU
OnlineHigh School Diploma -
Lewisville High School
Lewisville, TX01-2010
Skills
- Account reconciliation
- Quality assurance
- Operational Efficiency
- Operations Leadership
- Problem Resolution
- Stakeholder Engagement
- Training and development
- Scheduling
- Shift Coordination
- Administrative Support
- Communication
- Organization
- Leadership
- Mortgage Policy Support
Timeline
Reconciliations Senior Specialist II
J.P. Morgan Chase
12.2021 - Current
Transactions Specialist Trainer III
J.P. Morgan Chase
12.2019 - 12.2021
Transactions Specialist II
J.P. Morgan Chase
12.2018 - 12.2019
Notary, Recording & Policy Agent
Paradise Settlement Services
12.2016 - 11.2018
Lead Dispatch / Receptionist; Executive Assistant
Techvera
12.2012 - 12.2016
Education
North Central Texas College
Blinn Community College
SNHU
High School Diploma -
Lewisville High School