
Dynamic customer service professional with 15+ years of experience in sales and customer care across diverse roles.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
• Coordinated the preparation and mailing of ballot packets, ensuring accuracy and adherence to strict deadlines.
• Managed data entry of qualified applicants and prepared election materials and ballots for mailing.
• Accepted, processed, and sorted all returned ballots, maintaining meticulous records to ensure election integrity.
• Coordinated with private mail services to assemble and dispatch ballot packets for each election.
• Supervised staff responsible for processing and counting returned ballots, ensuring compliance with established procedures.
• Ensured compliance with state and federal regulations governing mail-in voting processes.
• Developed and implemented quality control measures to maintain the accuracy and security of mail-in ballots.
• Collaborated with various departments to address and resolve issues related to mail-in voting.
• Provided training and support to election workers on mail-in ballot procedures and best practices.
• Managed daily inventory of medical supplies and equipment to ensure uninterrupted clinical operations.
• Coordinated ordering, receiving, and distribution of supplies across multiple hospital departments.
• Conducted regular audits of inventory and maintained accurate records in hospital inventory systems (e.g., Lawson, PeopleSoft, etc.).
• Ensured compliance with hospital policies and healthcare regulations regarding material handling and storage.
• Supported emergency supply needs and rapid restocking during critical care events and high-volume periods.
• Improved supply chain efficiency by implementing process improvements and reducing delivery turnaround times.
• Coordinated with clinical staff to forecast supply needs based on patient census and procedural volumes.
• Oversaw daily operations of a local specialty retail store, managing a team of 10 employees, and generating over $40,000 in individual sales annually.
• Managed inventory, ordered products as appropriate to maintain stock levels, and verified accurate counts in each department.
• Ensured proper cash controls and loss prevention procedures were in place, handling payments, receipts, and reports of goods and services.
• Delivered exceptional customer service, creating a comfortable and easy shopping experience for 50-100 customers daily.
• Oversaw daily operations of multiple storage facility locations, ensuring cleanliness, security, and tenant satisfaction.
• Managed tenant leasing, move-ins, and move-outs, maintaining high occupancy and retention rates.
• Handled rent collection, late notices, and delinquency follow-up to ensure consistent cash flow.
• Marketed available units through online listings, signage, and local outreach to drive new rentals.
• Conducted regular property inspections to maintain facility appearance and ensure compliance with safety standards.
• Responded promptly to tenant inquiries, concerns, and maintenance requests, providing excellent customer service.
• Tracked and managed facility budgets, expenses, and vendor contracts to meet financial goals.
• Implemented and enforced facility policies, including gate access, insurance requirements, and unit usage.
• Used property management software to maintain accurate tenant records and generate performance reports.
• Coordinated maintenance and repairs with contractors and in-house staff to ensure minimal disruption to tenants.
• Provided developmentally appropriate educational support to 1 - 4 children, creating stimulating, nurturing, and safe environment
• Planned and led educational activities with children, helping with homework and school projects
• Arranged indoor and outdoor space to facilitate creative play, motor-skill activities, and safety, supporting children's emotional and social development
· Transported children to and from after-school sports, activities and play dates, efficiently managing social engagements
· Planned and prepared meals, serving meals and snacks in accordance with nutritional guidelines
· Conducted 3 - 6 research groups daily, composing retrospective reports to detail results
· Performed data entry with high level of speed and accuracy, checking source documents to verify data
· Followed up with 20 - 30 study participants daily regarding take-home products, making outbound calls to obtain needed market research information