Maddison McVey
Whitsett,NC
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Also, a reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Lisa Allen (Barnes & Noble)
11.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales by 20%.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
IT Technician Apprentice
Michael Toman (Tardigrade Technology)
06.2022 - 09.2022
- Maintained office PCs, networks and mobile devices.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
Customer Service Representative
Karla Randle (clearingthecloset1 -eBay)
07.2018 - 04.2021
- Handled approximately 20 incoming customer inquiries and suggestions through call & email courteously and professionally daily.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Packaged sales orders effectively and carefully to then send out to their respective consumer.
- Managed Inventory & Stock, keeping the store up to date with the correct amount of each item.
Education
Associate of Science - Information Technology
Guilford Technical Community College
Jamestown, NC06.2028
High School Diploma -
Northeast Guilford High School
Mcleansville, NC06.2023
Skills
- Customer Service
- Technical Support
- Software configuration
- Network Troubleshooting
- Network Security
- User Training
- Problem-Solving
- Teamwork and Collaboration
Certification
- CompTIA IT Fundamentals (ITF+) Certification
Timeline
Retail Sales Associate
Lisa Allen (Barnes & Noble)
11.2022 - Current
IT Technician Apprentice
Michael Toman (Tardigrade Technology)
06.2022 - 09.2022
Customer Service Representative
Karla Randle (clearingthecloset1 -eBay)
07.2018 - 04.2021
Associate of Science - Information Technology
Guilford Technical Community College
High School Diploma -
Northeast Guilford High School
- CompTIA IT Fundamentals (ITF+) Certification
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