Maddox Delong
Allegany,USA
Summary
Self motivated and results driven professional with experience in customer service, client relations, and digital engagement. Skilled at building strong relationships, solving problems, and delivering exceptional experiences in fast paced environments.
Overview
6
6
years of professional experience
Work History
Founder and Owner
VTG Threadz
Allegany, NY
11.2021 - Current
- Sourcing, pricing, and inventory management.
- Social media marketing, creating content to drive engagement and sales.
- Negotiate with suppliers and customers while maintaining strong business relationships and consistent customer satisfaction and making a profit.
- Vintage Clothing Resale Business
Front Desk Associate / Kennel Attendant
Barkz Doggy Daycare and Spa
Olean, NY
11.2019 - Current
- Deliver excellent customer service by managing client check ins, scheduling appointments, and handling payments.
- Utilize PawLoyalty, cloud based POS software to manage transactions and customer records.
- Resolve customer concerns efficiently through clear communication and effective problem solving.
- Support daily operations by coordinating with staff to ensure a smooth, positive experience for both clients and pets.
Social Media Marketing Intern
GoToMeals
Olean, NY
05.2025 - 10.2025
- Helped plan and execute social media marketing campaigns to increase brand visibility and engagement.
- Created and scheduled content across multiple platforms while tracking performance to improve future posts and sales.
- Worked closely with the owner/marketing team to support promotions and overall digital growth.
Fine Dining Server
Century Manor
Olean, NY
12.2022 - 09.2025
- Provide exceptional dining experience through attentive customer service in a fast paced environment.
- Focus on attention to detail when managing orders, demonstrating menu knowledge, and accommodating guest requests.
- Consistently demonstrate professionalism, teamwork, and a hospitality focused approach to enhance overall guest satisfaction.
Education
Bachelor of Business Admin - Marketing
St. Bonaventure University
St. Bonaventure, NY01.2026
Skills
- Problem Solving
- Professional Communication
- Attention to Detail
- Ability to Sell
- Leadership
- Team Collaboration
- Customer Service
- Fine Dining and Hospitality Service
- Digital Engagement & Analytics Tracking
- Point of Sale System (PawLoyalty)
- Company Evaluations
- Social Media Content Creation
Timeline
Social Media Marketing Intern
GoToMeals
05.2025 - 10.2025
Fine Dining Server
Century Manor
12.2022 - 09.2025
Founder and Owner
VTG Threadz
11.2021 - Current
Front Desk Associate / Kennel Attendant
Barkz Doggy Daycare and Spa
11.2019 - Current
Bachelor of Business Admin - Marketing
St. Bonaventure University