Summary
Overview
Work History
Education
Skills
Websites
Certification
Intership
Timeline
Generic

Maddox Greene

Campobello,SC

Summary

I’m a 21-year-old cybersecurity and networking professional pursuing a Bachelor’s degree with a concentration in Information System Security. With a strong foundation in infrastructure, IT support, and customer engagement, I’ve built a career at the intersection of tech, leadership, and service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Hone
01.2025 - Current
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Utilized customer feedback to inform changes and improvements to customer success plans.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

System Administrator

AuraSide
01.2024 - Current
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Completed reports detailing network and systems performance and downtime issues.
  • Managed onboarding and offboarding of employees.
  • Devised scripts and automation tools to improve system efficiency.
  • Identified and resolved network congestion issues and bottlenecks.
  • Researched and recommended new technologies and strategies for improving system performance.

Sales Representative

2020 Companies
01.2018 - 12.2024
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Stayed current on company offerings and industry trends.

Education

Bachelor of Science - Cyber Security

North Greenville University
Tigerville, SC
12-2027

High School Diploma -

Landrum High School
Landrum, SC
12-2021

Skills

  • New program installations
  • Infrastructure upgrading
  • Technical solution development
  • Mobile device management
  • Technical support
  • Help desk software
  • Project management
  • Server management
  • Network troubleshooting
  • Microsoft Office
  • Hardware troubleshooting
  • Device configuration
  • System monitoring
  • Active directory

Certification

  • Google Cyber Security Professional
  • Google IT Support Professional
  • Cisco Introduction to Cyber Security

Intership

IT Support Agent and Information Security Intern that received a personal letter of recommendation from the IT Manager & Cyber Liaison Officer leading Easley Combined Utilities, a state level company.


  • Configured and maintained servers and switches, ensuring reliable network performance and system functionality for organizational operations.
  • Repaired office technology, including desktops and laptops, troubleshooting hardware and software issues to minimize downtime.
  • Installed fiber optic cabling and established new network infrastructure, enhancing connectivity and supporting scalability.
  • Gained hands-on experience with VMware, mastering virtualization techniques to optimize server environments.
  • Utilized CrowdStrike for endpoint security, learning to monitor and protect systems against cyber threats effectively.
  • Set up and configured switches, servers, and desktops, preparing employee workstations with Active Directory integration for seamless user management.
  • Studied geographical mapping of IT networks, developing proactive strategies to mitigate risks and prepare for worst-case scenarios.
  • Explored TCM Security resources on Linux and ethical hacking during downtime, expanding knowledge of cybersecurity best practices.
  • Participated in safety and IT meetings, collaborating with teams to align on protocols and stay informed on industry standards.

Timeline

Customer Success Manager

Hone
01.2025 - Current

System Administrator

AuraSide
01.2024 - Current

Sales Representative

2020 Companies
01.2018 - 12.2024

Bachelor of Science - Cyber Security

North Greenville University

High School Diploma -

Landrum High School
Maddox Greene