Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Maddox Simmons

Valrico

Summary

Dynamic customer service professional with a proven track record at Publix, excelling in conflict resolution and communication. Recognized for enhancing customer satisfaction through attentive service and product knowledge. Adept at maintaining a clean and efficient work environment while collaborating effectively with team members to achieve operational excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Publix
Brandon
04.2024 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Bagged groceries for customers quickly and accurately.
  • Assisted customers with loading their purchases into their vehicles.
  • Organized checkout area to ensure a safe and efficient work environment.
  • Performed routine maintenance tasks such as sweeping floors, mopping up spills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Brought buggies in for customers and ensured that buggies are available.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.

Lawn Care Worker

Self Employed Services
Valrico
03.2023 - 04.2024
  • Cleaned up debris from job sites at the end of each shift.
  • Mowed lawns using walk-behind mowers, riding mowers and edgers.
  • Raked leaves, spread mulch and removed debris from grounds.
  • Weeded gardens and flower beds.
  • Trimmed trees and shrubs around the property to maintain a neat appearance.
  • Inspected equipment to ensure proper functioning.
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
  • Answered customer questions regarding care and general knowledge of landscape.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.

Car Washer

Self-employeed
Valrico
02.2023 - 04.2024
  • Polished the exterior surfaces of cars to remove dirt and grime.
  • Dried vehicles off after washings using microfiber towels to avoid streaks and smears.
  • Maintained cleanliness of work area by disposing of trash properly.
  • Wiped down windows with special cleaning solutions for spotless clarity.
  • Vacuumed upholstery in order to remove dust particles.
  • Cleaned the interior and exterior of vehicles using brushes, soap, and other cleaning materials.
  • Worked rapidly with minimal supervision to thoroughly clean exteriors and interiors of vehicles.
  • Resolved customer complaints promptly to retain customer loyalty.
  • Performed minor maintenance tasks on car wash equipment.
  • Maintained vacuums, pressure washers and equipment for car wash and self-service areas.

Education

High School Diploma -

Durant High School
Plant City, FL
05-2027

Skills

  • Customer service
  • Conflict resolution
  • Time management
  • Communication skills
  • Courteous demeanor
  • Team collaboration
  • Attention to detail
  • Product knowledge

Affiliations

I have always played sports basketball, soccer and football. Due to the need to work, I only play recreational now but embrace the outlet.

Certification

I do have my own reliable transportation to arrive and depart from work.

References

References available upon request.

Timeline

Customer Service Representative

Publix
04.2024 - Current

Lawn Care Worker

Self Employed Services
03.2023 - 04.2024

Car Washer

Self-employeed
02.2023 - 04.2024

High School Diploma -

Durant High School

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