Maddy Bonilla
Sapulpa,OK
Summary
Accomplished Shift Leader with a proven track record at Dutch Bros, proficient in team supervision and client service. Excelled in staff education, enhancing employee relations, and resolving customer complaints efficiently. Demonstrates exceptional problem-solving and motivational leadership skills, significantly contributing to operational excellence and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dutch Bros
Sapulpa, OK
03.2023 - Current
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints promptly and professionally.
- Managed daily workflow and scheduled staff for adequate coverage.
- Maintained cleanliness and organization of the work area to uphold company standards.
Waitress Trainee
Cacy's BBQ
Sapulpa, OK
04.2021 - 09.2021
- Learned to properly handle cash transactions and process credit card payments.
- Completed assigned tasks within designated timeframes.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Associate of Science - Early Childhood Education
Tulsa Community College
Tulsa, OK05-2025
High School Diploma -
Kiefer High School
Kiefer, OK05-2023
Skills
- Team supervision
- Staff education and training
- Assigning work
- POS deletions
- Sales and upselling
- Employee relations
- Shift leadership
- Client support
- Client service
- Motivational leadership
- Problem-solving
- Team motivation
- Complaint resolution
Affiliations
- Love watching sports!
- I love surrounding myself with people.
- Active in my community.
Accomplishments
- 2 weeks after being hired at Dutch Bros, I was promoted to Shift Lead.
- Graduated high school ranked 10 in my class.
- Member of the Student Council in high school my junior and senior year.
- NHS Vice President
Languages
English
Native/ Bilingual
American Sign Language
Limited
References
References available upon request.
Timeline
Shift Leader
Dutch Bros
03.2023 - Current
Waitress Trainee
Cacy's BBQ
04.2021 - 09.2021
Associate of Science - Early Childhood Education
Tulsa Community College
High School Diploma -
Kiefer High School
Similar Profiles
Jessica VogtJessica Vogt
Broista at Dutch BrosBroista at Dutch Bros
Kaytlyn RicciardiKaytlyn Ricciardi
Barista at Dutch BrosBarista at Dutch Bros
Rachel C RodriguezRachel C Rodriguez
Barista at Dutch BrosBarista at Dutch Bros
ASTRID LARAASTRID LARA
Barista at Dutch BrosBarista at Dutch Bros
Shirley SatoShirley Sato
Warehouse Associate at DTXT LLCWarehouse Associate at DTXT LLC