Madelaine Dietrich
Chesterfield,MI
Summary
Driven Administrative Clerk with 2 years of experience is successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem-solving and talent for boosting operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Richmond Athletic Club
03.2023 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Checked in and stocked inventory throughout facility.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Personal Trainer
Self-employeed
03.2023 - Current
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Designed specific workout systems for individual clients based on performance ability.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Taught clients how to properly operate exercise equipment.
- Worked with clients to improve overall endurance, strength, flexibility and balance.
Crew Trainer
McDonalds, Capac MI
07.2020 - 01.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Operated cash registers and POS systems, handling over $[Amount] in cash daily.
Physical Therapy Technician
Brown City Physical Therapy
09.2021 - 05.2022
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Prepared patients to meet with physical therapists.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.
- Administered routine exams and treatment for patients.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
Education
Associate of Business Administration - Business Administration And Management
Macomb Community College
Warren, MI05.2024
High School Diploma -
Yale High School
Yale, MI05.2022
Skills
- Cash Management
- Billing and Invoicing
- Patient Profiles
- Spreadsheet Development
- Office Supplies and Inventory
- Customer Follow-Up
- Verbal and Written Communication
- Administrative and Clerical Support
- Correspondence Typing
- Calendar Management
- Appointment Scheduling
Certification
- CSCS - Certified Strength and Conditioning Specialist
- CPT - Certified Personal Trainer
Fitness
I enjoy my alone time working out. An average day for me consists of going to my job and then heading over to the gym for some time in the workout field. Fitness has been extremely important to me since I was younger, as I grew up doing competitive gymnastics.
Timeline
Administrative Clerk
Richmond Athletic Club
03.2023 - Current
Personal Trainer
Self-employeed
03.2023 - Current
Physical Therapy Technician
Brown City Physical Therapy
09.2021 - 05.2022
Crew Trainer
McDonalds, Capac MI
07.2020 - 01.2023
Associate of Business Administration - Business Administration And Management
Macomb Community College
High School Diploma -
Yale High School
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