Influential Customer Service Administrator record of success managing administrative challenges and helping great company succeed. Hands-on professional with capabilities in many different areas. Recognized for dynamic work ethic and team player attitude.
Hi, I’m
Juanita Bautista
Customer Service Manager
Houston,TX
Summary
Overview
12
years of professional experience
Work History
HEB
Administrative Clerk
03.2012 - 03.2024
Job overview
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Created and updated records and files to maintain document compliance.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Conducted research to assist with routine tasks and special projects.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Contributed to project success by providing administrative support to various teams as needed.
- Arranged meetings and appointments and updated records to assist management.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Assisted in budget preparation by collecting financial data, processing invoices, and reconciling bank statements.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Provided vital support during audits by compiling documentation requested by auditors quickly and efficiently.
- Boosted department efficiency with timely completion of assigned tasks such as drafting correspondence or reports for management review.
- Performed regular maintenance checks on office equipment to prevent costly repairs or replacements due to unexpected breakdowns.
- Assisted executives with calendar management to ensure smooth scheduling of meetings or events without conflicts or overlaps in commitments.
- Updated pricing, signage and displays to deliver accurate product information.
- Facilitated employee training sessions that focused on relevant skills development for office procedures or software applications usage improvement.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
HEB
Cashier Assistant Manager
02.2012 - 03.2024
Job overview
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed employee scheduling effectively, optimizing staff coverage during peak periods while maintaining budgetary guidelines.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly, fostering loyalty among patrons.
HEB
Customer Service Representative
02.2012 - 03.2024
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
HEB Grocery Store
Inventory Manager
02.2012 - 03.2024
Job overview
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Developed and implemented policies and procedures for inventory management.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
- Increased employee productivity through effective training programs, performance evaluations, and feedback sessions.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
- Developed accurate forecasting models to predict future inventory needs and inform purchasing decisions.
- Ensured compliance with industry regulations and safety protocols in all aspects of inventory management operations.
- Facilitated cross-functional communication between departments for better coordination in meeting inventory demands.
- Minimized product obsolescence through proactive identification of slow-moving items and implementation of targeted sales strategies.
- Spearheaded the adoption of advanced technologies such as barcoding systems or RFID technology for improved tracking capabilities leading to increased accuracy in stock control activities.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
San Jacinto College DistrictPasadena, TX
Associate Of Applied Science from Fire/Science
05.2006
University Overview
Parkview Baptist Highq SchoolHouston, TX
Diploma
05.2002
University Overview
Skills
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Billing and Invoicing
- Customer follow-up
- Cash Management
- Filing systems
- Documentation and Recordkeeping
- Calendar coordination
- Interpersonal confidence
- Database Administration
- Scheduling appointments
- Spreadsheets Management
- Document Management
- Scheduling and calendar management
- Supply Ordering
- Office Supply Management
- Time tracking
- Daily Reporting
- Meeting Coordination
- Appointment Scheduling
- Basic accounting
- Word Processing
- Project Management
- Spreadsheet development
- Schedule Management
- Complex transaction processing
- Mail Routing
- Database Maintenance
- Expense Reports
- Travel Arrangements
- Typing Speed
- Shrink control and management
- Driving sales
- Taking directions
Timeline
Administrative Clerk
HEB
03.2012 - 03.2024
Cashier Assistant Manager
HEB
02.2012 - 03.2024
Customer Service Representative
HEB
02.2012 - 03.2024
Inventory Manager
HEB Grocery Store
02.2012 - 03.2024
San Jacinto College District
Associate Of Applied Science from Fire/Science
Parkview Baptist Highq School
Diploma