MADELAINE "MADDY" SUR
Fairchance,PA
Summary
Results-driven payroll professional with a strong background in payroll operations and workforce management. Demonstrated success in facilitating system transitions, resolving payroll discrepancies, and developing reporting tools that enhance accuracy and efficiency in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Payroll Administrator
Hitachi Energy
03.2025 - Current
- Played a key support role in the Kronos to ADP Workforce Manager (WFM) transition, assisting with testing, troubleshooting, attendance configuration, manager support, and payroll/timekeeping issue resolution with minimal disruption to employee pay.
- Investigated and resolved complex payroll discrepancies including overtime, double-time calculations, retroactive pay adjustments, accrual balances, direct deposit issues, and union-related pay concerns across union and non-union employee populations.
- Took ownership of payroll audit and reconciliation activities, including cleanup of historical overpayment issues, union business reimbursement tracking, and timekeeping discrepancies during system transition activity.
- Partnered cross-functionally with HR, Payroll Operations, IT, Finance, managers, and union representatives to resolve sensitive payroll and workforce management issues in a manufacturing environment.
- Developed reconciliation spreadsheets, payroll correction workbooks, and reporting tools to improve payroll accuracy and streamline issue tracking during Hypercare operations.
Real Time Analyst
NiSource/Columbia Gas
01.2023 - 03.2025
- Monitored Customer Care Center performance metrics and recommended real-time operational adjustments to maintain service levels.
- Developed workload forecasts and analyzed reporting trends to support staffing and operational planning.
- Produced daily, weekly, monthly, and annual reports to support business decision-making and performance analysis.
Operations Center Manager
NiSource/Columbia Gas
08.2016 - 01.2023
- Managed daily operations center activities and ensured administrative and clerical functions operated efficiently.
- Supported budgeting activities, invoice approvals, expense reporting, and operational financial tracking.
- Assisted with onboarding, scheduling, employee support, vendor coordination, and office operations management.
Project Coordinator
PTC
01.2012 - 08.2016
- Prepared project updates and tracked budgets, schedules, and deliverables for leadership review.
- Coordinated project timelines, reporting, and resource planning activities.
- Collaborated with stakeholders to identify operational improvements and maintain project efficiency.
Office Manager
Fayette County Courthouse
01.2007 - 01.2012
- Managed office operations, payroll support, scheduling, employee records, and administrative processes to ensure seamless daily functioning.
- Oversaw staff coordination and onboarding support, enhancing office workflow management and onboarding experiences.
- Supported budgeting and accounts payable/accounts receivable functions to maintain financial accuracy and compliance.
Education
Bachelor of Accounting -
Kaplan University
Skills
- ADP Workforce Manager (WFM)
- Workday
- Payroll Operations
- Workforce Management
- Payroll Reconciliation
- Reporting & Analytics
- Union Payroll Support
- Microsoft Excel
- Timekeeping Systems
- Cross-Functional Collaboration
- Process Improvement
Websites
Recognition
Quality Service Award, Hitachi Energy, 2026
Timeline
Payroll Administrator
Hitachi Energy
03.2025 - Current
Real Time Analyst
NiSource/Columbia Gas
01.2023 - 03.2025
Operations Center Manager
NiSource/Columbia Gas
08.2016 - 01.2023
Project Coordinator
PTC
01.2012 - 08.2016
Office Manager
Fayette County Courthouse
01.2007 - 01.2012
Bachelor of Accounting -
Kaplan University