MADELEINE AGUIRRE
Cypress
Summary
Hospitality professional with strong leadership and organizational skills. Proven ability to enhance guest experiences and streamline operations. Excel in team collaboration and adaptable to changing demands. Expertise in staff training, customer service, and conflict resolution. Reliable and results-driven with focus on continuous improvement.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Estate Hospitality Manager and Events Manager
Messina Hof Wine Cellars
Bryan, TX
01.2022 - Current
- At my start as an employee of Messina Hof Winery Bryan Estate, I began as a restaurant server. Due to my ability to learn quickly on the job, I was promoted to restaurant manager on duty within just a few months. I have since stepped into Estate Manager and to an Events Executor, filling the roles as the job demanded. Additionally, I assisted in administrative work when necessary- completing inventory, overseeing staff communications property-wide, and attending regular meetings. My experience managing has provided me with great understanding of professionalism and value of work relationships.
- Established processes to ensure consistent workflow throughout the departments
- Reviewed and analyzed employee performance while providing ongoing feedback and coaching to drive improvement
- Developed and implemented plans to actively achieve company objectives and values
- Trained employees on positions as needed to help maintain coverage of all roles
- Provided leadership, insight and coaching to newly hired employees to share my knowledge of company programs, values, and expectations
- Produced reports of project activities
- Assessed team members’ skill sets and assigned tasks accordingly
- Monitored staff performance and addressed issues as needed
Education
BA - English
University of Houston-Downtown
Houston, TXundefined
Blinn College
Bryan, TXSkills
- Attention to detail
- Project planning
- Organization and time management
- Microsoft Office
- Microsoft Word
- Organizational skills
- Social perceptiveness
- Teamwork and collaboration
- Relationship building
- Policy enforcement
- Employee engagement
- Staff training and development
- Team building
- Meeting coordination
- Scheduling
- File organization
- Inventory management
- Administrative operations
Certification
Working toward a Paralegal Certification through University of Houston
Timeline
Estate Hospitality Manager and Events Manager
Messina Hof Wine Cellars
01.2022 - Current
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Blinn College
BA - English
University of Houston-Downtown