Madeleine Collins
Vermilion
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Giant Eagle
Vermilion
08.2023 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Helped coworkers with concerns or issues at the registers.
- Processed lottery and western union transactions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Cash Office Associate
Giant Eagle
Vermilion
08.2023 - Current
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Trained new employees on proper cash handling techniques and policies.
- Processed refunds and credits due to customers in a timely manner.
- Managed change fund accurately throughout the day with minimal errors.
- Participated in inventory counts as required by management team.
- Operated a variety of office equipment such as calculators, scanners.
- Verified cash drawer, counted money and balanced receipts.
- Performed closing procedures according to established guidelines.
- Prepared and checked cashier register tills.
- Organized cash movements between offices and to or from banks.
- Prepared bank deposits, verifying amounts and ensuring timely deposits.
- Received and recorded cash, checks and transfers.
Cashier
Giant Eagle
Vermilion
06.2021 - 08.2023
- Resolved customer complaints professionally in accordance with company policy.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Learned roles of other departments to provide coverage and keep store operational.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma -
Vermilion High School
Vermilion, OH05-2023
Some College (No Degree) - Occupational Therapy Assistant
Lorain County Community College
Elyria, OHSkills
- Customer service
- Conflict resolution
- Product knowledge
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Training new employees
- Product sales
- Calm demeanor
- Multi-task management
- Credit card payment processing
- Building rapport
- Decision-making
- Punctuality and reliability
- Loyalty
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Giant Eagle
08.2023 - Current
Cash Office Associate
Giant Eagle
08.2023 - Current
Cashier
Giant Eagle
06.2021 - 08.2023
High School Diploma -
Vermilion High School
Some College (No Degree) - Occupational Therapy Assistant
Lorain County Community College