Madeleine Key
Milford,CT
Summary
I'm a natural problem solver with an ability for identifying patterns and developing innovative solutions. Being skilled in group communication and organizational skills, I am committed to creating engaging experiences and fostering positive interactions. This combination has given me a framework that allows me to quickly recognize connections others might miss and approach ideas from multiple angles.
Overview
8
8
years of professional experience
Work History
Activities Director
Holiday Hill
Prospect, CT
05.2024 - Current
- Ensured that all events held during outings ran smoothly. Orchestrated set-up, event organization, and clean-up.
- Coordinated daily activities for groups ranging from 10-60 participants.
- Facilitated events and ensured a positive guest experience for all ages.
- Addressed guest concerns surrounding safety when necessary while keeping grounds of the facility clean during parties.
- Developed and implemented innovative programming tailored to diverse resident interests.
Retail Sales Associate
Athleta
West Hartford, CT
04.2021 - Current
- Provided exceptional customer service, creating positive relationships with diverse clients.
- Assisted in visual merchandising to promote product displays and manage upkeep of inventory.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Trained new associates on procedure, and company standards at the register, fitting room, and stock room.
- Trained new associates on operational procedures and company standards.
- Managed inventory levels, confirming accurate stock counts and organization.
Front Desk Receptionist
Oak Lane Tennis Club
Woodbridge, Connecticut
11.2018 - 05.2021
- Managed front desk operations, ensuring smooth check-in and check-out processes for members and guests.
- Coordinated scheduling of court reservations, optimizing facility usage and member experience.
- Assisted in organizing club events, contributing to community engagement and member satisfaction.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected deposits, fees, and payments.
Retail Sales Associate
Old Navy, Gap
Orange, CT
08.2019 - 04.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to achieve daily sales targets and improve operational efficiency.
Education
Bachelor of Arts - Psychological Sciences
University of Connecticut
Storrs, CT05-2026
Skills
- Event planning
- Group facilitation
- Organizational skills
- Team building
- Staff training
- Teamwork
- Time management
- Problem-solving abilities
- Active communication
- Inclusivity practices
- Decision-making
- Conflict resolution
Timeline
Activities Director
Holiday Hill
05.2024 - Current
Retail Sales Associate
Athleta
04.2021 - Current
Retail Sales Associate
Old Navy, Gap
08.2019 - 04.2021
Front Desk Receptionist
Oak Lane Tennis Club
11.2018 - 05.2021
Bachelor of Arts - Psychological Sciences
University of Connecticut