- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Engaging in food photography and sharing culinary creations on social media
- Volunteering at local animal shelters and rescue organizations
- I enjoy helping others and giving back to the community
- Personal Development and Self-Improvement
Madeleine Leader
Boca Raton,FL
Summary
Dynamic hospitality professional dedicated to excelling in guest relations and service excellence, with a proven track record in managing reservations, warmly greeting guests, and maintaining an organized front-of-house environment. Emphasizing teamwork, adaptability, and the delivery of consistent, high-quality results, exceptional communication and multitasking abilities foster a welcoming and efficient experience for all guests. Tech-savvy innovator passionate about leveraging emerging technologies to enhance productivity and solve problems effectively. Committed to continuous learning and growth, ready to tackle new challenges while driving team success and contributing to organizational objectives with enthusiasm.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Restaurant Hostess, Restaurant Food Runner, Server
Burton’s Grill and Bar
09.2023 - 06.2026
- Contributed to team initiatives by actively participating in discussions and decision-making processes.
- Documented and analyzed culinary and dietary preferences to inform menu development and customer satisfaction.
- Thrives in high-pressure environments, delivering consistent results, with a patient approach.
- Engaged in professional dialogue with guests and co-workers to foster a positive environment.
- Surpassed performance benchmarks to deliver exceptional results.
- Demonstrated effective work habits and strategies to inspire new team members.
- Addressed challenges by delivering tailored solutions to enhance operational efficiency.
Customer Service Representative
Dunkin Donuts
10.2018 - 07.2019
- Managed cash register operations while assisting customers with purchases and inquiries.
- Utilized computer and mathematics skills.
- Ensured accurate cash reconciliation and documentation to maintain financial integrity at shift end.
- Identified and communicated available deals to drive customer interest and boost revenue.
- Facilitated effective communication among team members to enhance collaboration.
- Guided team members in mastering diverse tasks.
Restaurant Hostess
Brio Tuscan Grille
09.2015 - 10.2018
- Enhanced guest experiences by managing information flow and orchestrating timely seating arrangements.
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Stayed in open communication with the kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Collected credit card, cash and gift certificate payments from customers.
- Supervised server balance and monitored table turnover to accurately seat customers.
Assistant To Interior Designer
Robin Gannon Interiors
02.2018 - 08.2018
- Enhanced operational efficiency of design processes through strategic organization and prioritization.
- Facilitated various tasks assigned by principal designer to support project objectives.
Education
Bachelor of Science -
Sunrise Academy
Hurricane, UT07-2017
High School Diploma -
Sunrise Academy
Hurricane, UT07-2017
Skills
- Active learning
- Friendly demeanor
- Conflict resolution
- Coordinating tasks
- Relationship building
- Task prioritization
- Detail-oriented
- Strong and effective multitasking
Accomplishments
CPR Certified
Math Teachers Certificate: State of Florida 2021
Certification
- CPR Certified
- Math Teachers Certificate: State of Florida 2021
Interests
Timeline
Restaurant Hostess, Restaurant Food Runner, Server
Burton’s Grill and Bar
09.2023 - 06.2026
Customer Service Representative
Dunkin Donuts
10.2018 - 07.2019
Assistant To Interior Designer
Robin Gannon Interiors
02.2018 - 08.2018
Restaurant Hostess
Brio Tuscan Grille
09.2015 - 10.2018
Bachelor of Science -
Sunrise Academy
High School Diploma -
Sunrise Academy