Summary
Overview
Work History
Education
Skills
Timeline
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Madeleine Pajich

Kansas City,KS

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

3
3
years of professional experience

Work History

Supervisor

Charlies Car Wash
06.2023 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.

Customer Service Representative

Mckeevers Market And Eatery
01.2021 - 09.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Cross-trained and backed up other customer service managers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.

Education

Associate of Arts -

Johnson County Community College
Overland Park, KS
05.2023

High School Diploma -

St. James Academy
Lenexa, KS
05.2022

Skills

  • Strategic Planning
  • Goal-Oriented
  • Organizational Skills
  • Emotional Intelligence
  • Decision Making
  • Team Building
  • Active Listening

Timeline

Supervisor

Charlies Car Wash
06.2023 - Current

Customer Service Representative

Mckeevers Market And Eatery
01.2021 - 09.2023

Associate of Arts -

Johnson County Community College

High School Diploma -

St. James Academy

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Madeleine Pajich