Madeleine Sutton
Dallas,GA
Summary
Experienced in delivering exceptional customer service and tailored financial solutions to individual clients and business accounts. Strong ability to meet diverse financial needs and proficient in resolving routine and complex financial issues. Skilled at developing customized product and service strategies. Excellent communication skills, multitasking abilities, and a knack for conflict resolution, well-equipped to deliver optimal results in a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Banking Associate
Sparkasse
Bensheim, Germany
10.2019 - 05.2022
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
- Reduced processing times by implementing digital document management systems.
- Enhanced customer satisfaction by providing efficient and accurate banking services.
Customer Service Supervisor
AAFES Exchange
Fort Drum, NY
09.2017 - 06.2019
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Representative
Douglas Holding
Mannheim, Germany
07.2010 - 06.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Education
Certification - Medical Assisting
MedCerts
Livonia, MI08.2024
Associate Degree- Retail Management -
PRO-GENIUS PRIVATE VOCATIONAL BUSINESS SCHOOL
Darmstadt, Germany06.2015
High School Diploma -
Heinrich-Metzendorf High School
Bensheim, Germany06.2012
Skills
- I speak german and English fluently
- Attention to detail
- Great communication skills
- Great technology skills
References
Will furnish upon request.
Hobbies and Interests
Watching movies
Reading
Fitness
Languages
German
Native or Bilingual
Timeline
Banking Associate
Sparkasse
10.2019 - 05.2022
Customer Service Supervisor
AAFES Exchange
09.2017 - 06.2019
Customer Service Representative
Douglas Holding
07.2010 - 06.2016
Certification - Medical Assisting
MedCerts
Associate Degree- Retail Management -
PRO-GENIUS PRIVATE VOCATIONAL BUSINESS SCHOOL
High School Diploma -
Heinrich-Metzendorf High School