Madeleine Vida
East Lansing,MI
Summary
Result-driven professional with experience in team leading and customer service. Strong knowledge in maximizing efficiency and establishing professional relationships. Skilled in customer satisfaction, assuring coordination or application of positive change to a facility.
Overview
7
7
years of professional experience
Work History
Assistant General Manager of Operations
Barrio Tacos Tequila & Whiskey
East Lansing, Michigan
02.2026 - Current
- Managed daily operations by ensuring customer satisfaction.
- Resolved customer complaints in a professional and understanding manner.
- Directed staff to assure operation goals were met.
- Established that all health, environmental, and safety regulations were being met at all times.
- Adjusted billing statements for accuracy and clarity.
- Completed evaluations of sales per the day.
- Handled cash payments and deposits to guarantee proper set up for the following day.
- Implemented department policies.
- Completed shift change functions.
- Worked closely with corporate to facilitate positive change in hopes to increase business and sales.
Server
Barrio Tacos Tequila & Whiskey
East Lansing, Michigan
05.2025 - Current
- Providing great customer service while fulfilling guests' needs.
- Managed food and drink orders with attention to detail.
- Trained several new servers and educated them about our menu.
- Upsold and recommended menu offering to guests.
- Assisted in inventory by stocking supplies as needed.
- Took food and drink orders accurately and in a timely manner.
- Learned to work under sense of urgency and prioritization when experiencing rushes.
- Displayed knowledge about restaurants menu.
Barback
Barrio Tacos Tequila & Whiskey
East Lansing, Michigan
05.2025 - Current
- Prepared and prepped bar supplies to ensure smooth service.
- Maintained cleanliness throughout the restaurant.
- Delivered guests their food and supported customer inquiries.
- Prepped garnishes and liquor as needed.
- Washed and put away empty glasses for the bar during a shift as needed.
- Replenished all glasses as needed throughout the shift.
- Helped provide quick turnovers when clearing and wiping tables.
- Helping the servers with any additional thing they may need help with.
Hostess
Westside Social Tavern
Grand Rapids, Michigan
08.2024 - 03.2025
- Greeted and sat guests upon arrival.
- Cleared and wiped tables while coordinating waitlists.
- Stayed attentive to server availability and table turnovers to quickly seat guests.
Hostess
Buffalo Wild Wings
Lansing, Michigan
09.2023 - 04.2024
- Greeted and sat people in a timely manner.
- Coordinated food and beverage items for takeout.
- Communicated with servers about wait times.
Wedding Assistant
The Northfork Estate
Eaton Rapids, Michigan
10.2019 - 10.2022
- Set up ceremony and reception areas according to bridal party expectations.
- Assisted with guest services, addressing issues and ensuring satisfaction within the venue.
- Helped chauffeur guests to their vehicles.
- Assisted in resetting the venue at the end of the night to prepare for the next wedding party.
Education
High School Diploma -
Grand Ledge High School
Grand Ledge, MI06-2024
Skills
- Complete full customer satisfaction
- Ability to prioritize necessities when having to act fast and accordingly
- Communicable in professional environments
- Maintaining mature and professional
- Capability of managing multiple things
References
References:
- Camryn Porter
Assistant General Manager
Barrio Tacos Tequila & Whiskey
(810)429-7318
Relationship: Higher up
- Mike Lane
Finance manager
(231)360-1221
Relationship: Mentor
- Sophia Mirzoeva
Server and Hostess
(630)574-6114
Relationship: Colleague
Timeline
Assistant General Manager of Operations
Barrio Tacos Tequila & Whiskey
02.2026 - Current
Server
Barrio Tacos Tequila & Whiskey
05.2025 - Current
Barback
Barrio Tacos Tequila & Whiskey
05.2025 - Current
Hostess
Westside Social Tavern
08.2024 - 03.2025
Hostess
Buffalo Wild Wings
09.2023 - 04.2024
Wedding Assistant
The Northfork Estate
10.2019 - 10.2022
High School Diploma -
Grand Ledge High School