Madeline Palacios
Hilliard
Summary
Strategic thinker with strong problem-solving skills and a background in managing daily operations. Committed to enhancing workflow processes and fostering strong customer relationships to support overall business objectives. Dynamic business manager skilled in leading teams and improving customer experiences. Expertise in developing marketing strategies and implementing operational efficiencies, achieving measurable results in brand visibility and service delivery.
Overview
4
4
years of professional experience
Work History
stared a bussines
IPL laser hair removal
Queretaro
08.2023 - Current
- Managed daily operations and workflows to ensure efficient service delivery.
- Developed marketing strategies to enhance brand visibility and attract customers.
- Oversaw inventory management, ensuring stock levels met customer demand.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented financial controls to track expenses and optimize budget allocation.
- Coordinated with suppliers to negotiate pricing and maintain quality of products.
- Led community engagement initiatives to build local partnerships and promote business awareness.
- Kept records for production, inventory, income, and expenses.
- Oversaw daily operations of the business and provided guidance when needed.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Interviewed, trained and supervised employees.
- Negotiated contracts with vendors for supplies and services.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Conferred with customers to understand needs and finalize purchase orders.
- Resolved issues quickly through meticulous research and quick decision-making.
Dental Assistant
Allen Heights Dental
McKinney
07.2022 - 12.2025
- Assisted dentists during procedures to ensure patient comfort and safety.
- Prepared examination rooms with necessary tools and materials for patient visits.
- Sterilized dental instruments according to safety and health regulations.
- Scheduled appointments and coordinated with staff for smooth workflow operations.
- Maintained inventory of dental supplies to support daily clinic operations.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
- Maintained a neat, clean and organized environment throughout the office.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Laid out dental instruments and equipment before procedures.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
Teacher's Assistant
The Prep School Academy
McKinney
08.2021 - 06.2022
- Assisted teachers in preparing instructional materials and classroom resources.
- Supported student learning by facilitating small group and one-on-one activities.
- Monitored student behavior and ensured a positive learning environment.
- Organized classroom supplies and maintained an orderly workspace for students.
- Collaborated with educators to implement lesson plans and educational activities.
- Provided administrative support, including record-keeping and attendance tracking.
Education
IPL Light Hair Removal
Consultores Esteticos
Mexico City06-2023
Dental Assistant
Dallas Dental Assistant School-Mckinney
McKinney, TX11-2021
High School Diploma -
Cobaq Platel 4
Queretaro Mexico07-2019
Skills
- Business operations
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Customer service
- Problem-solving
- Problem resolution
- First Aid/CPR
- Computer skills
- Multitasking Abilities
- Patient care
- Administrative support
- Marketing strategy
- Inventory control
- Staff training
- Customer relationship management
Timeline
stared a bussines
IPL laser hair removal
08.2023 - Current
Dental Assistant
Allen Heights Dental
07.2022 - 12.2025
Teacher's Assistant
The Prep School Academy
08.2021 - 06.2022
IPL Light Hair Removal
Consultores Esteticos
Dental Assistant
Dallas Dental Assistant School-Mckinney
High School Diploma -
Cobaq Platel 4