Madelin Duft

Clinical

• Rooming patients - taking vitals, medication reconciliation, allergy confirmation, obtaining chief complaint, preparing patients for exam
• Chaperoning sensitive exams and assisting with in-office procedures
• Removing staples, sutures, and JP drains
• Prepping and send specimens to the lab
• Providing patient education
• Placing IVs for medication administration
• Cleaning and autoclaving instruments
• Stocking, cleaning, and removing expired items from exam rooms
• Check for expired medications and vaccines
• Performing daily, weekly, and monthly equipment checks and maintaining logs (AED, eyewash stations, vaccine fridge, PAPR)
• Yearly and new-hire N95 fit testing
• Maintaining RQI certification and continuing education lessons
• Collaborating with team to deliver quality care

Administrative

• Scrubbing provider schedule and requesting any outside records
• Operating EMR (iCentra and Epic)
• Submitting orders via EMR or fax
• Communicating with other providers to ensure continuity of care
• Delivering messages between patient and provider
• Managing paperwork including prescriptions and FMLA

Inpatient

• Performed STAT, timed, and routine lab draws in units including: Medical/Surgical, Oncology, Orthopedic, Wound Care, ICU, Hyperbaric, Behavioral Health, Detox, L&D, Maternity, PACU, and Endoscopy
• Obtained blood samples via venipuncture, capillary puncture, and IV draws using PIVO
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
• Responded to Rapid Response calls
• Collaborated with medical team to reduce number of draws necessary
• Audited phlebotomy supplies in the lab and throughout hospital
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios
• Audited phlebotomy supplies in the lab and throughout hospital

Outpatient

• Activated lab orders and printed requisitions in EMR
• Audited and scanned requisitions into lab system (Sunquest)
• Audited and scanned requisitions
• Communicated with ordering provider's office for missing orders, diagnoses, or signatures
• Collected blood, urine, and stool samples
• Performed other lab tests including: breath tests, swabs, secondary PKU screenings, and genetic testing kits
• Disinfected and stocked lab space
• Ordered and processed COVID saliva samples
• Performed Employee Health draws
• Responsible for Behavioral Health Outpatient Center intake draws
• Enhanced patient experience through compassionate care and communication during blood draw procedures

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
• Managed reservations, answered customer questions, and created of accurate wait times
• Efficiently filled the restaurant without overwhelming the serving staff or kitchen
• Communicated and listened to staff/restaurant needs
• Kindly accommodated customer requests
• Inform servers of new seating assignments
• Routinely checked restrooms and restocked them if necessary
• Disinfected menus daily