Madelin Ponce
Tobyhanna,PA
Summary
Certified Medical Assistant with a strong focus on providing exceptional patient care and clinical support. Proficient in administering medications, accurately recording vital signs, and efficiently managing patient records. Recognized for reliability, adaptability, and effective teamwork. Proven track record of collaborating seamlessly with healthcare professionals to achieve positive outcomes for patients. Experience in non-invasive surgical procedures enhances skill set and versatility in the medical field.
Overview
4
4
years of professional experience
2
2
Certificate
Work History
Certified Medical Assistant
St.Luke's
01.2024 - Current
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Answer approximately 50 telephone calls a day to offer office information, answer questions, and direct calls to staff.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Increased patient safety by 100% meticulously following infection control protocols and maintaining a sterile environment.
- Prepared lab specimens for diagnostic evaluation.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Assisted physicians with minor surgeries ranging about 3-5 times a week, including preparing operating room and sterilizing instruments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Direct Care Worker/Home Health Aide
Arden Courts/ Promedica
09.2023 - 01.2024
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored and assisted 16 residents through individual service plans.
- Maintained clean personal areas and prepared 16 healthy meals to support client nutritional needs.
- Consulted with 3 supervisors to assess cases and plan strategies for enhancing care.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted 16 clients with daily living needs to maintain self-esteem and general wellness.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
Cabana Server
Kalahari Resorts and Conventions
02.2021 - 06.2023
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks
- Handled equipment, chemicals and materials properly and with caution
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Kept register accurate through correct billing, payment processing and cash management practices
- Managed high volume of park guests approximately 800 per day, and increasing sales
- Supported needs of 25- person wait staff who attended to specific needs of countless customers daily for Cafe Mirage restaurant with social relevancy and intentionality.
Certified Clinical Medical Assistant Intern
Geisinger Pediatrics
04.2023 - 05.2023
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Collected histories, vitals and current complaints via patient interviews
- Prepared lab specimens for diagnostic evaluation
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Managed over 20 patients per day
- Welcomed patients and inquired about wellbeing since last treatment
- Sought feedback and guidance from supervisors to continuously improve performance
Education
Specialized Diploma - Medical Assisting
Fortis Institute
Scranton, Pennsylvania05.2023
Associate of Applied Science - Criminal Justice
Northampton County Area Community College
Monroe, Pennsylvania05.2022
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Inventory Management
- Direct Patient Care
- EMR / EHR
- Phlebotomy
- Reliable team player
- Sterilization techniques
- CPR
- First Aid
- Procedure Assistance
- Payment Collection
- Native Spanish Speaker
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
Timeline
Certified Medical Assistant
St.Luke's
01.2024 - Current
Direct Care Worker/Home Health Aide
Arden Courts/ Promedica
09.2023 - 01.2024
Certified Clinical Medical Assistant Intern
Geisinger Pediatrics
04.2023 - 05.2023
Cabana Server
Kalahari Resorts and Conventions
02.2021 - 06.2023
Associate of Applied Science - Criminal Justice
Northampton County Area Community College
Specialized Diploma - Medical Assisting
Fortis Institute
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