Madelin Santiago
Orlando
Summary
Dedicated customer service professional with strong communication and problem-solving skills. Experienced in managing patient inquiries and ensuring satisfaction through collaboration and attention to detail.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Lighthouse Works
Orlando
01.2025 - 09.2025
- Managed incoming calls, addressing patient inquiries and concerns.
- Answered incoming calls in a professional manner.
- Resolved customer complaints promptly and professionally.
- Collaborated with team members to ensure service excellence.
- Provided detailed product knowledge to enhance customer satisfaction.
Administrative Assistant
New York Cancer And Blood Specialists
New York
06.2022 - 04.2024
- Managed scheduling for patient appointments and consultations efficiently.
- Coordinated communication between medical staff and patients effectively.
- Processed medical records and ensured accuracy in data entry tasks.
- Handled incoming calls and directed inquiries to appropriate departments promptly.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Medical Assistant
Sun River Health
New York
11.2021 - 03.2022
- Assisted healthcare providers with patient examinations and procedures.
- Educated patients on treatment plans and medication usage.
- Maintained cleanliness and organization of examination rooms.
- Communicated with insurance companies regarding patient coverage details.
- Supported office staff in administrative tasks as needed.
Call Center Representative
Spectrum
Queens
07.2019 - 12.2019
- Assisted customers with inquiries regarding services and billing issues.
- Documented customer interactions accurately in the database system.
- Demonstrated empathy while addressing customer concerns and complaints.
- Maintained knowledge of company policies and procedures consistently.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Education
High School Diploma -
Art & Business Hight School
Queens, NY06-2018
Skills
- Customer support
- Call handling
- Patient scheduling
- Record management
- Conflict resolution
- Communication skills
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Lighthouse Works
01.2025 - 09.2025
Administrative Assistant
New York Cancer And Blood Specialists
06.2022 - 04.2024
Medical Assistant
Sun River Health
11.2021 - 03.2022
Call Center Representative
Spectrum
07.2019 - 12.2019
High School Diploma -
Art & Business Hight School