Madelin Ugalde
Dallas,TX
Summary
Enthusiastic and organized individual with a versatile background in customer service. Known for strong attention to detail and effective communication, contributing to positive guest experiences and team success.
Developed strong interpersonal and problem-solving skills in fast-paced team environment. Proven ability to handle multiple tasks efficiently while maintaining high level of customer service. Seeking to transition these transferrable skills into new field.
Overview
3
3
years of professional experience
Work History
Crew Team Member
Kids Empire
Dallas, TX
08.2025 - Current
- Assisted in maintaining cleanliness and organization of play areas to ensure a safe environment for children.
- Engaged with guests, providing friendly service and addressing inquiries to enhance customer experience.
- Supported team in setup and breakdown of events, ensuring timely execution of activities throughout shifts.
- Collaborated with colleagues to implement safety protocols, contributing to overall operational efficiency.
- Monitored equipment usage and reported malfunctions to maintain operational readiness and safety standards.
- Facilitated smooth communication among team members during peak hours, promoting teamwork and collaboration.
- Contributed ideas for process improvements that enhanced guest satisfaction and operational workflow efficiency.
- Work well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Sales Representative
Resort Vacations Inc.
Arlington, TX
07.2025 - 08.2025
- Developed product knowledge to provide accurate information on resort offerings.
- Executed promotional events to enhance brand visibility and engage target audiences.
- Collaborated with team members to design event layouts and marketing materials.
- Managed on-site registration processes, enhancing guest experience and engagement.
- Maximized client satisfaction by proactively addressing concerns or issues throughout the event planning process.
Clerk
Tom Thumb
Dallas, TX
06.2024 - 12.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of bakery displays to promote appealing presentation.
- Stocked inventory regularly, ensuring availability of fresh products for customers.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Monitored product freshness, removing expired items promptly to uphold quality control standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Supported special events by preparing custom orders according to client specifications and time constraints.
Crew Member
Raising Canes
Denton, TX
07.2023 - 01.2024
- Provided exceptional customer service to ensure positive dining experiences.
- Operated kitchen equipment safely while adhering to health and safety standards.
- Assisted in food preparation and assembly, maintaining quality and presentation standards.
- Collaborated with team members to achieve efficient workflow during peak hours.
- Maintained cleanliness and organization of workstations to promote a safe environment.
- Trained new crew members on operational procedures and customer service expectations.
- Implemented best practices for speed of service, enhancing overall customer satisfaction.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
High School Diploma -
Uplift Atlas Preparatory
Dallas, TX05.2023
No Degree - Bachelor of Arts in Psychology
University of North Texas
Denton, TX12.2027
High School Diploma -
Uplift Atlas Preparatory
Dallas, TX05.2023
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Basic math
- Food preparation
- Bakery equipment knowledge
- Food handling safety
- Cleanliness standards
- Menu memorization
- Stocking and shelving
- Telephone etiquette
- Accurate order fulfillment
- Customer inquiries
- Customer engagement
- Brand awareness
- Target audience identification
- Excellent communication
- Creative thinking
- Adaptability and flexibility
- Time management
- Problem-solving
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Crafting and DIY Projects
- Drawing and Painting
- High-Intensity Interval Training
- Passionate about balancing physical health with mental and emotional wellness
- Team Sports
- Documenting and sharing travel experiences
- Backpacking and Hiking
- Historical Exploration
- Road Trips
- Food Tourism
- Stand-up Paddleboarding (SUP)
- Horseback Riding
- Playing Sports
- Surfing
- Rock Climbing
- Backpacking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Running
Timeline
Crew Team Member
Kids Empire
08.2025 - Current
Sales Representative
Resort Vacations Inc.
07.2025 - 08.2025
Clerk
Tom Thumb
06.2024 - 12.2024
Crew Member
Raising Canes
07.2023 - 01.2024
High School Diploma -
Uplift Atlas Preparatory
No Degree - Bachelor of Arts in Psychology
University of North Texas
High School Diploma -
Uplift Atlas Preparatory