Madeline Abel
New York
Summary
Mixed media artist and supervisor with over 3 years of experience in customer service for Starbucks and 5 years of experience in journalism and photography through my studies. I have spent the last couple of years developing and formalizing customer service skills, Adobe software skills, and leadership skills while incorporating teamwork, critical thinking, and communication.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
11.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Starbucks
02.2020 - 11.2022
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on a solid understanding of individual customer needs and preferences.
Shift Supervisor
Smoothie King
04.2015 - 08.2019
- Responded to and resolved customer questions and concerns.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
Bachelor of Arts - Fashion Media
LIM College
New York, NY12.2023
High School Diploma -
York Suburban High School
York, PA05.2019
Skills
- Adobe Software
- Journalism
- Editing
- Staff Management
- Customer Service
- Business Development
- Cash Handling
- Conflict Resolution Techniques
- Employee Performance Monitoring
- Teamwork
Projects
Edie Parker: Fashion Forward LIVE Project (Sept 2023-Dec 2023)
- Worked with the Edie Parker team to craft a mock brand partnership aiming to increase brand recognition and market presence
- Worked in a pair to conceptualize and present a collaborative idea to the Edie Parker team with a clear social media marketing plan, in-store marketing plan, E-commerce plan, and creative campaign
- Delegated tasks and arranged a schedule with a remote partner to meet twice a week for seamless communication
- Presented project to Edie Parker executives and LIM college community on Zoom during a 2-day live competition
Timeline
Shift Supervisor
Starbucks
11.2022 - Current
Barista
Starbucks
02.2020 - 11.2022
Shift Supervisor
Smoothie King
04.2015 - 08.2019
Bachelor of Arts - Fashion Media
LIM College
High School Diploma -
York Suburban High School