Jordyn Kralovic
Cincinnati,OH
Summary
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Overview
4
4
years of professional experience
Work History
Shift Lead/ Barista
BiggBy Coffee
Maumee, OH
12.2021 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages. Maintained a clean and organized workspace for best productivity and safety.
- It is causing more repeat business by providing exceptional customer service and building rapport with patrons.
Cashier
Jed’s Bar and Grill
Maumee, OH
11.2021 - 12.2021
- Increased customer satisfaction by providing efficient and correct cash transactions.
- We streamlined the checkout process for increased efficiency and reduced waiting times.
- Aided customers with inquiries and provided exceptional service.
Camp Counselor
Camp Miakanda
Sylvania, OH
06.2021 - 08.2021
- Strengthened camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Education
Bachelor of Arts -
University of Cincinnati
Cincinnati, OH05.2025
High School Diploma - undefined
Toledo Early College Highschool
Toledo, OH05.2023
Skills
- Computer Software/Frameworks:
- Microsoft
- Adobe Software
- Photoshop
- Interpersonal Communication
- Adaptability
- Digital Publishing
- Critical Thinking, Problem-solving
- Ability to apply knowledge in real-world situations
- Won Goalie of the Year in 2023
- Team Captain for Biggby Olympics for my store
- Achieved Team Captain by showing leadership and communication skills in my Sophomore, Junior, and Senior Years
- Progression learning American Sign Language
- Customer service focus
Accomplishments
- Promoted to Shift Leader after 3 months.
- Achieved Outstanding Statistics student by completing all tasks with accuracy and efficiency.
- Awarded Deans List every semester thought my 2 years at UC
Languages
American Sign Language
Professional Working
Timeline
Shift Lead/ Barista
BiggBy Coffee
12.2021 - Current
Cashier
Jed’s Bar and Grill
11.2021 - 12.2021
Camp Counselor
Camp Miakanda
06.2021 - 08.2021
High School Diploma - undefined
Toledo Early College Highschool
Bachelor of Arts -
University of Cincinnati