Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Max Yang

Escondido,CA

Summary

Mission-driven barista, shift lead, and manager with excellent communication, teaching skills, and infectious love of coffee, tea, and alcohol. Maintains calm, mature, and professional demeanor and proactive approach to problem-solving and staff management. Over 3 years of experience in specialty drink establishments with focused perspective on executing a high-functioning coffee bar. Seeking a full time position somewhere that supports and appreciates their team as much as their enthusiasm and love for coffee and craft.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Lead/ Barista

Lofty Coffee Co.
Encinitas , CA
03.2022 - Current
  • Advised customers on whole bean and tea purchases by detailing origins all over Americas, Africa, and Indo-pacific regions, flavor, and pairing recommendations.
  • Designed and adjusted work schedules to meet business demands.
  • Dialing, weighing, and tamping espresso
  • Espresso machine maintenance and cleaning
  • Pour over service coffee
  • Table bussing and FOH cleanliness and maintenance
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets

Shift Lead/Barista

Peet's Coffee And Tea
Solana Beach, CA
02.2020 - 04.2022
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
  • Accurately completed end-of-day financial tasks worth over $500 of cash and card transactions daily.
  • Created new training guidelines, and provided staff orientation and training.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.

Head Usher

California Center For The Arts, Escondido
Escondido, CA
01.2019 - 07.2019
  • Assisted patrons with seating by giving directions and lighting paths.
  • Answering questions and distributing programs.
  • Greeted and collected tickets of patrons at outdoor/indoor (300-5000 people) events.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Managed team of 4- 20 employees and volunteers, overseeing hiring, training, and professional growth of employees.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Reviewed tickets for authenticity and applicability to particular event.
  • Directed ticket holders to seats and facility locations.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Tea Server

Serenitea
San Marcos, CA
04.2018 - 01.2019
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Trained and managed new team members
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

No Degree - Philosophy

Palomar College
San Marcos, CA

Skills

  • Inventory Control
  • Point of Sale POS Software
  • Customer Service
  • Service Training
  • Cash Handling
  • Orientation and Onboarding
  • Task Delegation
  • Team Collaboration
  • Bar experience on La Marzocco Linea and Strada
  • Alcoholic Beverage Service
  • Coffee and Tea Knowledge
  • Latte art

Accomplishments

  • Supervised and delegated to teams of 4-20 volunteers and employees as an Usher and Lead
  • Cultivated and lead a 100% EcoSure cleanliness score at Solana Beach Peet's
  • Maintained lowest waste percentages of Peet's San Diego/Orange County region
  • Pours consistent latte and cappuccino art with a variety of milks and milk alternatives

Certification

  • Food Handlers Card
  • ServSafe Alcohol (RBS certified)
  • Fully Vaccinated + boosted
  • Peet's Barista Certified

Languages

Hmong
Native or Bilingual

Timeline

Shift Lead/ Barista

Lofty Coffee Co.
03.2022 - Current

Shift Lead/Barista

Peet's Coffee And Tea
02.2020 - 04.2022

Head Usher

California Center For The Arts, Escondido
01.2019 - 07.2019

Tea Server

Serenitea
04.2018 - 01.2019

No Degree - Philosophy

Palomar College

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Max Yang