MADELINE ALONSO
Dayton
Summary
Dynamic professional with a proven ability to excel in both collaborative and independent environments. Strong work ethic complemented by exceptional organizational skills ensures efficiency and effectiveness in all tasks. Eager to embrace new challenges within a successful team, bringing motivation and a commitment to supporting upcoming roles. Prepared to contribute positively and drive results in any setting.
Overview
8
8
years of professional experience
Work History
EMR/ IT
Carson Medical Group
Carson City
04.2023 - Current
- Participated in regular team meetings to discuss system updates, data entry best practices, and emerging trends in electronic medical recordkeeping.
- Built strong relationships with healthcare providers and staff by providing ongoing support and guidance on EMR system usage.
- Collaborated with IT department to troubleshoot technical issues, optimizing EMR system performance for staff.
- Demonstrated adaptability in learning new software systems as needed, ensuring that the organization remained at the forefront of EMR technology advancements.
- Served as primary point of contact for all EMR-related inquiries from healthcare providers, offering prompt assistance when needed.
- Assisted in implementing new features and upgrades within the EMR system, ensuring seamless integration with current processes.
- Trained staff on best practices for EMR usage and troubleshooting procedures.
Cashier/Medical Biller
Carson Medical Group
Carson City, NV
04.2021 - 04.2023
- Completed and submitted appeals for denied claims.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Submitted appeals using provider portals and phone communication.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Investigated denials and collaborated with internal team members and third-party representatives to identify solutions.
- Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
Patient Service Representative
Carson Medical Group
Carson City, NV
02.2019 - 07.2020
- Coordinated between patients and healthcare professionals to meet patient needs.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Checked daily doctor schedules and verified insurance.
- Documented and managed patient information using ECW.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes
Teller
US Bank
Carson City
01.2018 - 02.2019
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Managed cash drawer, balanced daily transactions, and resolved discrepancies promptly.
- Developed strong relationships with clients to promote banking products and services effectively.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
Associate of Applied Science - Deaf studied
Western Nevada College
Carson City, NV2018
Associate of Arts -
Western Nevada College
Carson City, NV2018
High School Diploma -
Carson High School
Carson City, NV2015
Skills
- Customer service skills
- Reliable team member
- Strong organizational skills
- Skilled in prioritizing concurrent responsibilities
- Excellent communication skills
- Adaptable learner
- Effective team collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
EMR/ IT
Carson Medical Group
04.2023 - Current
Cashier/Medical Biller
Carson Medical Group
04.2021 - 04.2023
Patient Service Representative
Carson Medical Group
02.2019 - 07.2020
Teller
US Bank
01.2018 - 02.2019
Associate of Arts -
Western Nevada College
High School Diploma -
Carson High School
Associate of Applied Science - Deaf studied
Western Nevada College