Madeline Archer
Plainfield,IL
Summary
Dedicated and adaptable professional with a strong background in healthcare and restaurant industries. Enthusiastic about leveraging my skills and values to make a meaningful impact at an organization that aligns with my experience and aspirations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Giordono’s
12.2021 - Current
- Responsible for overseeing daily operations, ensuring smooth functioning of all areas.
- Supervise and train staff members, providing guidance and support to ensure efficient service and exceptional customer satisfaction.
- Collaborate with kitchen team to ensure timely food preparation and delivery, maintaining consistency.
- Handle customer inquiries, concerns, and complaints in a professional and timely manner quickly resolving issues.
- Enforce health and safety regulations, ensuring compliance with food handling, storage, and sanitation standards.
Screening Technician
US Wellness
05.2021 - 02.2022
- Ensured all NBC Chicago One staff members, actors, and extras entering the building were registered and screened.
- Administered required Covid-19 rapid, non-rapid, and sample collections for lab processing.
Wellness Advisor
Zenleaf Dispensary
10.2020 - 12.2021
- Educated medical patients and recreational consumers on responsible cannabis use, dosage, and potential interactions.
- Assisted in selecting appropriate products based on their preferences, needs, and experience level.
- Provided detailed information about strains, terpenes, cannabinoids, and potential effects.
- Ensured accurate inventory levels were throughout each day.
Screening Technician
Interactive Health Solutions
05.2015 - 02.2020
- Conducted diagnostic medical testing: Blood Glucose & A1C, Cholesterol panels, and other non-invasive tests: BMI, IBW, and blood pressure.
- Maintained records of clients' health progress and compared to health goals.
Patient Services Manager
Morrison Healthcare Management
11.2016 - 02.2019
- Established goals in achieving benchmarks, implementing patient nutrition needs based upon medical direction, patient population and contract.
- Managed team of 25 Patient Services members to a system wide recognition of Most Improved Department across all Northwestern hospitals.
- Recruited, hired and trained all staff, providing direct supervision, and ongoing staff development.
- Collaborated with Clinical team in menu development to ensure optimal food preferences are met within guidelines of diet order limitations.
- Managed staff schedules, processed payroll, and accounting for retail revenue.
- Conducted daily patient visitations and weekly multidisciplinary rounding with clinical team.
- Implemented guidelines for performance improvement programs to assist in improving various processes of patient care within the food and nutrition department.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, and FDA standards,
Food Services Supervisor
Morrison Healthcare Management
08.2015 - 11.2016
- Maintained health and food safety standards at all stages, from receiving through delivery.
- Reviewed all high-risk meal trays for accuracy and safety prior to meal delivery.
- Conducted quarterly employee audits for performance evaluation.
- Assigned daily tasks to staff in order to maintain organization and smooth operation of department.
Education
Bachelor of Science - Nutrition & Dietetics
Western Illinois University
Macomb, IL12.2014
Skills
- Customer and Patient Satisfaction
- Problem Solving and Decision Making
- Payroll/Scheduling
- Managing Multiple Priorities
- Team Motivation
- Inventory Management
Certification
Nutritionist
ServSafe Manager
Certified Food Handler
Timeline
Assistant Manager
Giordono’s
12.2021 - Current
Screening Technician
US Wellness
05.2021 - 02.2022
Wellness Advisor
Zenleaf Dispensary
10.2020 - 12.2021
Patient Services Manager
Morrison Healthcare Management
11.2016 - 02.2019
Food Services Supervisor
Morrison Healthcare Management
08.2015 - 11.2016
Screening Technician
Interactive Health Solutions
05.2015 - 02.2020
Bachelor of Science - Nutrition & Dietetics
Western Illinois University
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