Madeline Bernal
La Mirada,CA
Summary
Customer Service Representative with proven expertise at Farmers Insurance Agency, excelling in client satisfaction and issue resolution. Holding strong communication and critical thinking skills, I addressed customer inquiries and maintained accurate records, contributing to a seamless service experience. I am a dedicated team player committed to enhancing customer relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Farmers Insurance Agency
01.2023 - 02.2025
In this Job I was the first point of contact for customers, addressed inquiries, resolved issues through phone, in person, in emails, and through chats. I answered phone calls, processed payments, and made maintained customer records, as well as ensured client satisfaction.
Education
High School Diploma - Nursing
Cerritos College
Norwalk, California, CASkills
- Customer service
- Active listening
- Critical thinking
- Fast learner
- team player
- problem solving
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Farmers Insurance Agency
01.2023 - 02.2025
High School Diploma - Nursing
Cerritos College