- Outdoor Recreation
- Cooking
- Mindfulness Practices
- Avid Reader
Madeline Carty
Tigard
Summary
Detail-oriented professional with over six years in retail management, skilled in customer service, time management, and staff development. Proven ability to boost customer satisfaction and improve store efficiency through effective leadership and inventory management strategies.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Market Of Choice
Hillsboro, OR
01.2020 - 06.2026
- Led daily store operations to ensure optimal customer experience and efficient workflow.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Implemented inventory management strategies to reduce waste and improve stock accuracy.
- Supervised team members, fostering a collaborative environment focused on achieving sales goals.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels within the store.
- Coordinated merchandising efforts to align product placement with customer preferences and seasonal trends.
- Maintained compliance with health and safety regulations, ensuring a safe shopping environment for customers and staff.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
Beer and Wine Associate
Market Of Choice
Beaverton, OR
09.2019 - 01.2020
- Educated customers on wine varieties and food pairings to enhance shopping experience.
- Managed inventory levels, ensuring availability of popular selections and minimizing stock discrepancies.
- Trained new staff on product knowledge and customer service best practices to improve team performance.
- Collaborated with suppliers to source unique wines, expanding store offerings and attracting diverse clientele.
- Simplified the purchasing process for customers by effectively categorizing wines according to region, style, or price point.
- Contributed to team sales goals by upselling premium bottles and suggesting related products such as stemware or gift baskets.
- Gained trust from customers through honest assessments of wines while respecting individual preferences and budgets.
Education
High School Diploma -
Liberty High School
Hillsboro05.2014
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Time management
- Team building and leadership
- Attention to detail
- Staff supervision
- POS systems operations
- Employee scheduling
- Hiring and training
Interests
Timeline
Assistant Store Manager
Market Of Choice
01.2020 - 06.2026
Beer and Wine Associate
Market Of Choice
09.2019 - 01.2020
High School Diploma -
Liberty High School