Hi, I’m
Madeline Craig
Villas,NJ
Summary
Results-driven Bilingual ASL-English professional with 10 years of experience in interpreter referral, service coordination, and accessible communication. Efficiently handles high-volume service requests through various channels, manages intricate schedules, and provides top-notch customer support. Committed to advancing access for Deaf, DeafBlind, and Hard of Hearing communities in dynamic, multilingual settings. Demonstrated success in optimizing workflows, solving problems, and integrating digital tools for enhanced efficiency.
Overview
10
years of professional experience
Work History
Cape May County Technical High School
Professional Services Specialist / Mathematics Educator
09.2019 - Current
Job overview
- Processed and managed 100+ service and support requests weekly via email, phone, and digital platforms, consistently maintaining a 98% accuracy rate and rapid response to customer needs.
- Coordinated scheduling for 110+ students and team members, reducing scheduling conflicts by 35% and ensuring 95%+ on-time assignment fulfillment in both in-person and remote environments.
- Resolved client and team issues by troubleshooting, escalating concerns, and implementing solutions, resulting in a 20% reduction in recurring barriers to service access.
- Trained and supported a department of 6-20 colleagues, leading to a 30% increase in staff confidence and competence with digital tools and accessible workflows.
- Maintained digital records and compliance documentation for all services, enabling 100% audit-readiness and streamlined reporting to leadership.
- Developed step-by-step digital tools and templates adopted by all team members, saving an average of 10 hours per month in administrative time.
- Recognized for service excellence with NJ Governor's Educator of the Year Award (2022-2023), based on demonstrated commitment to accessibility, client satisfaction, and operational efficiency.
Cape May County Technical High School
ASL Club Co-Advisor
09.2021 - Current
Job overview
- Organized and facilitated 15+ ASL and Deaf culture training sessions for staff and students annually, increasing community awareness and participation in accessible communication.
- Advocated for and implemented accessibility solutions that improved school-wide communication access for Deaf and Hard of Hearing students, impacting 300+ individuals.
- Differentiated club activities for members of all skill levels, resulting in a 50% increase in club retention and participation year over year.
- Partnered with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
- Managed complex relationships between delivery and consumer groups to drive good client relations.
Cape May County Special Services School District
Unified Sports Coach, Special Olympics
01.2021 - Current
Job overview
- Coordinated team logistics for 30+ athletes, families, and volunteers per season, maintaining 100% compliance with scheduling and participation requirements.
- Facilitated open communication and problem-solving for athletes and parents, contributing to a 40% increase in participant satisfaction survey scores.
Education
University of Northern ColoradoGreeley, CO
Bachelor of Arts from ASL-English Interpretation
05-2028
University of the ArtsPhiladelphia, PA
M.Ed. from Educational Technology
Ursinus CollegeCollegeville, PA
Bachelor of Science from Mathematics (Education/Statistics Minor)
05-2015
University Overview
- Awarded NJ Governor's Educator of the Year Award, Cape May County Technical HS, 2022–2023
Skills
- Analytical decision making
- Marketing
- Budgeting expertise
- Industry expertise
- Written document translation
- Client confidentiality
- Cultural competence
- Interpersonal communication
- Subject matter expertise
- Cross-cultural communication
- Relationship building
- Consecutive interpretation
- Simultaneous interpretation
- Language proficiency
- Records management
- Feedback incorporation
- Client support
- Professional ethics
- Emotional intelligence
- Services determination
- American Sign Language fluency
- Teamwork and collaboration
- Reference material sourcing
- Service oriented
- Team building
- Continuous improvement
- Time management
- Ethical codes adherence
- Conflict resolution
- Accuracy verification
- Client service
Technical Skills
American Sign Language, Full Professional Proficiency, English, Native, Spanish, Limited, Microsoft 365 (Teams, Outlook, Excel), Windows, Google Workspace, digital scheduling tools, remote communication platforms
Affiliations
- Member, National Association of Interpreters in Education (NAIE)
- Member, Registry of Interpreters for the Deaf (RID) (Candidate)
Timeline
ASL Club Co-Advisor
Cape May County Technical High School
09.2021 - Current
Unified Sports Coach, Special Olympics
Cape May County Special Services School District
01.2021 - Current
Professional Services Specialist / Mathematics Educator
Cape May County Technical High School
09.2019 - Current
University of Northern Colorado
Bachelor of Arts from ASL-English Interpretation
University of the Arts
M.Ed. from Educational Technology
Ursinus College
Bachelor of Science from Mathematics (Education/Statistics Minor)
Languages
English
Native or Bilingual
American Sign Language (ASL)
Native or Bilingual
Spanish
Professional Working
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