Madeline Crews
Tacoma,WA
Summary
Sales Associate with a track record of enhancing customer satisfaction and boosting sales through expert customer service and effective problem-solving skills. Excelled at Sally Beauty by helping costumers feel confident to go about the difficult chemical processes to dye their hair at home, as well as using sales strategies to exceed performance goals. Skilled in POS system operation and adept at creating memorable shopping experiences, leading to a significant increase in repeat business.
Overview
4
4
years of professional experience
Work History
Sales Associate, Color Consultant
Sally Beauty
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal and promote specific merchandise.
- Answered costumer’s questions regarding the stores merchandise, hair dying, lightening and styling.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Hottopic
06.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Journeys
01.2022 - 07.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Located products in a large storage room and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
Goodwill
07.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal
- Handled cash transactions efficiently
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Songwriting And Visual Arts - Music
Tacoma School of The Arts
Tacoma06.2023
Skills
- Customer service
- Time management
- Multi-tasking
- Problem-solving
- Flexible schedule
- Cash register operation
- Store opening and closing
- Sales strategies
- POS system operation
- Upselling
- Retail store operations
- Cleaning techniques
- Merchandise display
- Brand promotion
- Sales trends
Timeline
Sales Associate, Color Consultant
Sally Beauty
01.2023 - Current
Sales Associate
Hottopic
06.2022 - 07.2023
Sales Associate
Journeys
01.2022 - 07.2022
Sales Associate
Goodwill
07.2021 - 01.2022
Songwriting And Visual Arts - Music
Tacoma School of The Arts
Similar Profiles
Jay PerezJay Perez
Store Manager at Sally Beauty- Sally Beauty Holdings Inc.Store Manager at Sally Beauty- Sally Beauty Holdings Inc.
MELISSA WINTERSMELISSA WINTERS
Sr. Manager, Human Resources Business Partner at Cosmoprof Beauty/Division of Sally Beauty Holdings, Inc.Sr. Manager, Human Resources Business Partner at Cosmoprof Beauty/Division of Sally Beauty Holdings, Inc.
LISA SULLIVANLISA SULLIVAN
Senior Director, Ecommerce at Sally Beauty Holdings, BSG, Beauty Systems GroupSenior Director, Ecommerce at Sally Beauty Holdings, BSG, Beauty Systems Group
Alfred L. Johnson IIIAlfred L. Johnson III
Shipping Warehouse Associate at Sally Beauty SupplyShipping Warehouse Associate at Sally Beauty Supply
Keyri De HaroKeyri De Haro
Administrative Assistant at Elite Fencing and LandscapingAdministrative Assistant at Elite Fencing and Landscaping