Madeline Cruz
Quakertown,PA
Summary
A motivated and detail-oriented Human Resources Coordinator with hands-on experience supporting recruitment, employee relations, HRIS processes, onboarding, and compensation/benefits administration. Known for managing high-volume tasks efficiently, improving communication between HR and staff, and helping streamline everyday HR processes. Looking for an opportunity to continue growing within HR, contribute to a positive employee experience, and support stronger communication and collaboration between leadership and employees.
Overview
6
6
years of professional experience
1
1
Certification
Work History
People Operations Coordinator - Intern
Helping Hands Family
King of Prussia, PA
07.2025 - Current
- Handled a range of HR administrative tasks, including ACT 168 forms, employment verifications, I-9 reverifications, E-Verify, and other assigned projects.
- Managed a high-volume HR inbox with quick turnaround times, helping improve communication and build trust between HR and the Clinical team.
- Worked with the VP of HR, CEO, and HRBPs to create and roll out an employee recognition program aimed at improving engagement, retention, and overall morale.
- Maintained employee files and ensured information was accurate and up-to-date in all HR systems.
- Supported the transition to a new HRIS by helping 1,250 employees log in and ensuring documents were moved to the correct profiles.
- Assisted with implementing workplace policies and compliance requirements.
- Helped ensure the organization stayed compliant with applicable labor laws and regulations.
- Conducted exit interviews and gathered feedback to help identify areas for improvement.
- Answered employee questions related to benefits, payroll, and general HR topics in a timely and helpful manner.
Shift Supervisor/Certified Pharmacy Technician
CVS Pharmacy
Coopersburg, PA
12.2021 - 09.2025
- Led pharmacy operations, enhancing workflow accuracy and customer satisfaction.
- Mentor staff, fostering skill growth and collaboration in a dynamic environment.
- Manage inventory, ensuring medication availability and adherence to safety standards.
- Implement quality control, focusing on medication safety and efficient inventory management.
- Ensure patient data safety, maintaining compliance with HIPAA regulations.
- Trained new employees on customer service and store procedures.
- Managed inventory levels to maintain product availability and stock organization.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Receptionist
OMMA Fitness Center
Baldwin, NY
12.2019 - 04.2021
- Facilitated class check-ins for children, enhancing program coordination and satisfaction.
- Managed client sign-ups and data entry, improving efficiency and accuracy.
- Handled inventory and front desk operations, ensuring seamless customer interactions.
Education
High School Diploma -
Baldwin Senior High School
Baldwin, NYBachelor of Science - Psychology
DeSales University
Center Valley, PASkills
- Strong Communication and Interpersonal Skills
- Cross Functional Partnerships
- Attention to Detail
- Financial Acumen
- HRIS System (ISCIMS, TriNet, Central Reach, UKG, Podio)
- Policies and Procedures/Labor Laws
- Creative Problem Solving
- Conflict Resolution
- Data Analytics
- Leadership / Employee Support
Certification
- Certified Pharmacy Technician (CPhT), PTCB, 10/01/24, Present
- Immunization Administration Certification, PTCB, 07/01/24, Present
- CPR/ First Aid Certified- Baby/Adult, Red Cross, 07/01/24, Present
Accomplishments
- Facilitated team collaboration, enhancing problem-solving and boosting employee satisfaction.
- Analyzed feedback to refine HR strategies, leading to noticeable satisfaction improvements.
- Streamlined HRIS transitions, improving access to payroll and benefits information.
- Coordinated inter-departmental communication, ensuring timely project completion.
- Maintained accurate records and documentation for HR processes, ensuring compliance with corporate guidelines and enhancing data integrity.
- Led pharmacy operations, enhancing workflow accuracy and customer satisfaction.
- Mentor staff, fostering skill growth and collaboration in a dynamic environment.
- Manage inventory, ensuring medication availability and adherence to safety standards.
- Implement quality control, focusing on medication safety and efficient inventory management.
- Ensure patient data safety, maintaining compliance with HIPAA regulations.
- Facilitated class check-ins for children, enhancing program coordination and satisfaction.
- Managed client sign-ups and data entry, improving efficiency and accuracy.
- Handled inventory and front desk operations, ensuring seamless customer interactions.
Timeline
People Operations Coordinator - Intern
Helping Hands Family
07.2025 - Current
Shift Supervisor/Certified Pharmacy Technician
CVS Pharmacy
12.2021 - 09.2025
Receptionist
OMMA Fitness Center
12.2019 - 04.2021
High School Diploma -
Baldwin Senior High School
Bachelor of Science - Psychology
DeSales University