Madeline Erger
Brooklyn,NY
Summary
Attentive Senior Business Systems Analyst with a multifaceted background in Business Analysis, Project Management, and Product Ownership. Expert at identifying organizational bottlenecks and architecting custom workflow architecture for diverse client portfolios. Skilled in leading discovery sessions, authoring technical requirements, and managing development teams to launch end-to-end technical solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Business Systems Analyst
Freelance
11.2023 - Current
- Lead discovery sessions with stakeholders to elicit, analyze, and document complex business requirements, translating them into detailed functional specifications and technical user stories.
- Bridge the gap between business units and engineering teams by mapping As-Is vs. To-Be processes, identifying system bottlenecks, and designing scalable workflows within systems environments such as Salesforce, ServiceNow, and NetSuite.
- Perform end-to-end Project Management using Agile/Scrum methodologies, overseeing project timelines, resource allocation, and risk mitigation for cross-functional teams of 5–10 members.
Business Systems Analyst
Cash App
09.2022 - 09.2023
- Developed and maintained a detailed understanding of the Cash App support process in Salesforce to iterate on technical design and development
- Maintained relationships with stakeholders to ensure alignment on short and long term roadmaps
- Lead User Acceptance Testing to validate that end users were provided a beneficial solution without disrupting workflow
- Managed sprints and monitored end to end progress against project timelines
- Assembled, analyzed and evaluated data analytics to assess processes, determine requirements, and deliver data-driven recommendations to support the business and project teams
Senior Business Systems Analyst
Peloton
08.2021 - 09.2022
- Effectively liaised between Field Operations, Studio Operations, Retail Operations, and IT to identify deficiencies in systems and processes
- Translated these problems / opportunities into tangible requirements, through regular interaction and developed relationships with stakeholders
- Prioritized goals and managed the technology roadmap to drive business systems projects to completion
- Owned and maintained the quality of the systems my team was responsible for, continuously evaluating if business problems were solved for and the highest value was delivered
Product Owner & Business Analyst
Twilio & SendGrid
04.2017 - 08.2021
- Understood departmental and company wide initiatives to align business strategy with a prioritized product roadmap
- Supported various M&A system integrations, to promote scalability for a rapidly growing company
- Identified bottlenecks in processes and implement improved workflows to ease friction and improve efficiency
- Lead all Agile Scrum team meetings
Education
Bachelor of Science - Business
Colorado State University
Fort Collins, CO05.2016
Skills
- Requirement gathering and analysis
- Product Ownership
- Software Process Management
- Agile Methodology
- System Integration
- Workflow Design
- Project Management
Certification
- ITIL 4 Certified
- ServiceNow Admin
Timeline
Senior Business Systems Analyst
Freelance
11.2023 - Current
Business Systems Analyst
Cash App
09.2022 - 09.2023
Senior Business Systems Analyst
Peloton
08.2021 - 09.2022
Product Owner & Business Analyst
Twilio & SendGrid
04.2017 - 08.2021
Bachelor of Science - Business
Colorado State University