Madeline Ervin

CrossFirst Bank

11.2022 - Current

Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Trained new personal bankers, elevating team performance and service quality.
Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
Maintained high accuracy in transaction processing, ensuring client trust and financial security.
Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Processed deposits, withdrawals and ACH transfers accurately.
Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.