MADELINE ESPINOZA
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Exceptional attention to detail and willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Corporate Marketing Coordinator
Cornerstone Home Lending, Inc.
San Antonio, TX
05.2023 - 09.2023
- Assist in developing and implementing the company's brand strategy
- Developed and maintained relationships with customers
- Answered general marketing department inquiries by email and phone
- Utilize project management tools to track requests and projects from start to finish
- Work alongside production artists as needed to deliver requests to sales team quickly and accurately
- Assisted with the creation of engaging brochures and flyers to use for promotional materials and distribution
- Processed invoices and payments in line with company policies and procedures
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Marketing Assistant
Cornerstone Home Lending, Inc.
San Antonio, TX
04.2022 - 05.2023
- Help with planning and hosting marketing events
- Plan and execute internal and external marketing events
- Work with vendors to complete projects according to schedule and specifications
- Maintained documentation, detailing assignments, in-progress work and completed project milestones
- Generated reports to support development and implementation of marketing plans.
Customer Service Representative
Y&L Consulting
San Antonio, TX
11.2019 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Committed to maintaining customer confidentiality by adhering to private policies and procedures
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Acted as a Team Lead; Mentors and guides employees to foster proper completion of assigned duties
- Oversaw and optimized work of colleagues performing high-quality, precision work.
Engagement Specialist
SPS Digital
04.2020 - 08.2020
- Digital customer care
- Responded and helped customers with various questions, concerns, or complaints
- Engaged with customers from various clients such as VIA Metropolitan Transit, H-E-B, and Central Market.
Education
Digital Marketing Science -
Texas Tech University
09-2023
BBA - Marketing
University of The Incarnate Word
05-2023
Skills
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Customer Data Confidentiality
- Customer Service
- Adaptability
- Brand Message Implementation
- Microsoft Excel
- Outlook
- Organization
- Planning and Coordinating
- Team Leadership
- Teamwork and Collaboration
- Project Management
- Communication
- Mondaycom Software
Certification
- Google Ad Search
- Google Analytics
- HubSpot Email Marketing
Timeline
Corporate Marketing Coordinator
Cornerstone Home Lending, Inc.
05.2023 - 09.2023
Marketing Assistant
Cornerstone Home Lending, Inc.
04.2022 - 05.2023
Engagement Specialist
SPS Digital
04.2020 - 08.2020
Customer Service Representative
Y&L Consulting
11.2019 - 04.2022
Digital Marketing Science -
Texas Tech University
BBA - Marketing
University of The Incarnate Word